Spanish Portuguese Candidate Experience Representative

3 days ago

Philippines Asia Select Full time ₱120,000 - ₱180,000 per year

Job title:

SPANISH PORTUGUESE CANDIDATE EXPERIENCE REPRESENTATIVE

Job type:

Full-Time

Emp type:

Full-time

Functional Expertise:

OPERATIONS

Skills:

CSR

Job published:

Job ID:

47339

JOB DESCRIPTION

Responsibilities:

  • Handle a heavy volume of inbound calls, emails, and chats working in a work queue environment. Make outbound contacts as needed.
  • Partner with peers and supervisor to monitor and maintain coverage of all contact streams.
  • Achieve first contact resolution, whenever possible. Work closely with internal teams to provide quick resolution to issues beyond first contact resolution. Ensure periodic updates are provided.
  • Partner with internal teams to troubleshoot and resolve client issues including, but not limited to: login issues, password resets, submission of required forms, etc.
  • Maintain accurate record of contacts and interactions.
  • Must be able to maintain applicant/client privacy in compliance with all applicable laws.
  • Create positive relationships with contacts to ensure satisfaction and retention.

Qualifications:

  • Proficiency in Spanish/Portuguese language (speaking, reading, writing)
  • Minimum of 2 years of customer service experience strongly preferred.
  • Minimum of 2 years of working in a call center environment preferred.
  • Knowledge of Microsoft Office Suite required, proficiency in Excel preferred.
  • Able to successfully learn and navigate Web based applications and tools, for use in managing applicant accounts.
  • Graduate of any 2-year or 4-year course, preferred; or has at least completed 2 years of college
  • Ability to work night shift or shifting schedules

Work Set Up: Onsite, Vertis North Office

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