Spanish Portuguese Candidate Experience Representative
1 week ago
Job title:
SPANISH PORTUGUESE CANDIDATE EXPERIENCE REPRESENTATIVE
Job type:
Full-Time
Emp type:
Full-time
Functional Expertise:
OPERATIONS
Skills:
CSR
Job published:
Job ID:
47339
JOB DESCRIPTIONResponsibilities:
- Handle a heavy volume of inbound calls, emails, and chats working in a work queue environment. Make outbound contacts as needed.
- Partner with peers and supervisor to monitor and maintain coverage of all contact streams.
- Achieve first contact resolution, whenever possible. Work closely with internal teams to provide quick resolution to issues beyond first contact resolution. Ensure periodic updates are provided.
- Partner with internal teams to troubleshoot and resolve client issues including, but not limited to: login issues, password resets, submission of required forms, etc.
- Maintain accurate record of contacts and interactions.
- Must be able to maintain applicant/client privacy in compliance with all applicable laws.
- Create positive relationships with contacts to ensure satisfaction and retention.
Qualifications:
- Proficiency in Spanish/Portuguese language (speaking, reading, writing)
- Minimum of 2 years of customer service experience strongly preferred.
- Minimum of 2 years of working in a call center environment preferred.
- Knowledge of Microsoft Office Suite required, proficiency in Excel preferred.
- Able to successfully learn and navigate Web based applications and tools, for use in managing applicant accounts.
- Graduate of any 2-year or 4-year course, preferred; or has at least completed 2 years of college
- Ability to work night shift or shifting schedules
Work Set Up: Onsite, Vertis North Office
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