Customer Service Supervisor

7 days ago

Quezon City, Philippines United Asia Automotive Group Incorporated Full time

United Asia Automotive Group Incorporated

On-site - Quezon City • 1-3 Years Exp • Bachelor • Full-time

Overview

On-site position located in Quezon City. The role requires a bachelor’s degree with 1-3 years of experience for full-time employment.

Job Description Government Mandated Benefits
  • Free Meals
  • Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Special Leave for Women, Vacation Leave
Major Responsibilities

Team Management:

  • Lead, mentor, and supervise a team of automotive professionals, including technicians, service representatives, and administrative staff.
  • Set clear performance expectations, provide regular feedback, and facilitate professional development opportunities for team members.

Operational Oversight:

  • Monitor and manage automotive service centers, dealership, or retail outlets nationwide
  • Ensure adherence to company policies, procedures, and safety standards.
  • Optimize workflow processes to enhance operational efficiency and customer service.

Sales and Customer Service:

  • Collaborate with sales teams to develop and execute strategies to increase automotive sales and achieve revenue targets.
  • Oversee customer interactions to ensure high levels of customer satisfaction and resolve escalated issues as needed.

Inventory Management:

  • Coordinate with the inventory management team to ensure adequate stock levels of vehicles, parts, and accessories.
  • Analyze inventory data and make recommendations for replenishment and adjustments.

Performance Analysis:

  • Collect and analyze data related to workshop sales, customer feedback, service quality, and operational efficiency.
  • Identify trends, opportunities, and areas for improvement, and develop action plans accordingly.

Relationship Building:

  • Cultivate relationship with key stakeholders such as dealer principals, suppliers, manufacturers, vendors, and regulatory bodies.
  • Collaborate with other field managers and corporate teams to share best practices and align strategies.

Budgeting and Financial management:

  • Assist in developing and managing budgets for the region, monitoring expenses, and ensuring financial goals are met.
  • Implement cost-effective strategies to optimize resource allocation.
Competencies

Knowledge

  • Knowledge of automotive sales, service and operations.
  • Familiarity with relevant software tools for data analysis and reporting

Skills

  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Analytical mindset with the ability to interpret data and make informed decisions.
  • Problem-solving skill and the ability to handle challenging situations effectively

Abilities

  • Ability to work collaboratively with cross-functional teams and senior stakeholders.
Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately:

  • withholds your ID,
  • requires you to provide a guarantee or collects property,
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