Customer Service Supervisor

4 days ago


Quezon City, National Capital Region, Philippines WesternMarketing Corp Full time ₱250,000 - ₱450,000 per year

Job description:

Job Purpose

This role is responsible for overseeing the overall customer service team, ensuring exceptional customer through efficient problem resolution and continuous improvement of service delivery.

Educational/Work Experience

● A bachelor's degree in administration and management or a related field

● At least one (1) year experience in service management or a related role

● With knowledge of service management principles, processes and best practices

Qualifications

● Excellent communication, interpersonal, and relationship building skills

● Exceptional problem-solving and decision-making abilities, with a customer-centric approach to resolving service-related challenges

● A commitment to delivering outstanding customer service

● Strong analytical, interpersonal, and relationship building skills

● Detail-oriented but able to quickly grasp the big picture

● Strong leadership skills

● Advanced proficiency in MS Office (Word, Excel, PowerPoint)

● Strong experience in the administration of CRM software

Essential Functions

● Assist the Service Manager in resolving escalated branch issues, providing support and guidance.

● Aid in compiling and analyzing reports to track service performance and identify areas for improvement.

● Support the implementation of process changes and improvements, ensuring alignment with company standards.

● Coordinate with branches and brands to organize customer service representative (CSR) orientations, ensuring consistency across locations.

● Develop plans for CSR orientations and training sessions to enhance team capabilities.

● Update the Operations team on process changes for revisions in the operations handbook, ensuring accurate documentation.

Physical Conditions and Nature of Work Contacts

● Willing to work on extended hours, holidays and rest day

● Willing to travel to various branches for fieldwork

Job Type: Full-time

Benefits:

  • On-site parking
  • Paid training

Work Location: In person


  • Restaurant Supervisor

    2 weeks ago


    Quezon City, National Capital Region, Philippines PRIMESEARCH SERVICE PROVIDER CORPORATION Full time ₱60,000 - ₱80,000 per year

    Restaurant supervisor is responsible for overseeing daily restaurant operations to ensure smooth operations, managing staff, customer satisfaction, and compliance with health and safety standards. With at least 1 to 2 years of experience in a fast-food or restaurant setup and proven experience in a supervisory role or as a team leader in the restaurant.Key...


  • Quezon City, National Capital Region, Philippines Western Marketing Corporation Full time ₱900,000 - ₱1,200,000 per year

    Job PurposeThis role is responsible for overseeing the overall customer service team, ensuring exceptional customer through efficient problem resolution and continuous improvement of service delivery.Educational/Work Experience● A bachelor's degree in administration and management or a related field● At least one (1) year experience in service management...


  • Quezon City, National Capital Region, Philippines INTELASSIST INC. Full time ₱150,000 - ₱250,000 per year

    Eighteen (18) Customer Service Representative - French BilingualFour (4) Customer Service Representative - Bilingual AgentOne (1) Customer Service Representative - BilingualOne (1) Customer Service RepresentativeCustomer Support: Provide excellent customer service by addressing inquiries and concerns via chat, phone, and email both in English and...


  • Quezon City, National Capital Region, Philippines NPK Medical Trading Inc. Full time ₱180,000 - ₱200,000 per year

    A prestigious organization representing major manufacturer of state-of-the-art medical equipment and devices is looking for enthusiastic and hardworking professionals to complement its nationwide service and will work as CUSTOMER SERVICE ASSISTANTJob Qualifications:Candidate must possess at least Bachelor's/College DegreePreferably supervisor/1 year & up...

  • Customer Service

    7 days ago


    Quezon City, National Capital Region, Philippines Kinect Inc. Full time $70,000 - $120,000 per year

    As the Operations Supervisor overseeing two physical sites, you are responsible for driving team performance, consistency, and service excellence across all customer contact channels, including phone calls, emails, cases, live chat, SMS, social media, and other communication platforms.Main Responsibilities:Leadership & Team ManagementLead, coach, and support...

  • Service Supervisor

    2 weeks ago


    Makati City, National Capital Region, Philippines KONE Full time ₱104,000 - ₱130,878 per year

    The purpose of the Service Supervisor role is to lead the operational service delivery team that ensures that KONE always delivers on its commitments to our customers in a safe and timely manner and to the agreed high standard of quality. The Maintenance Supervisor establishes and maintains good relationships with his/her customers through regular...

  • Sales Supervisor

    2 weeks ago


    Quezon City, National Capital Region, Philippines POWERACE CORPORATION Full time $104,000 - $130,878 per year

    Role DescriptionThis is a full-time role for a sales supervisor located in Quezon City. The Sales Supervisor will be responsible for overseeing daily sales operations, managing and training the sales team, and ensuring excellent customer service. The role includes setting sales targets, analyzing sales data, developing sales strategies, and ensuring...


  • Quezon City, National Capital Region, Philippines Sun Wu Full time $104,000 - $130,878 per year

    The successful candidate will be responsible for handling customer inquiries, providing accurate information, and ensuring a high level of customer satisfaction. This role requires excellent communication skills, computer literacy, and a willingness to learn. Fresh graduates are welcome to apply.Key Responsibilities:Handle incoming calls, emails, and...


  • Makati City, National Capital Region, Philippines Auto Global Full time ₱1,200,000 - ₱2,400,000 per year

    Job Title: Service SupervisorJob Summary:The Service Supervisor is responsible for overseeing the daily operations of the service department. This role ensures that automotive technicians are working efficiently, customer service standards are met, and vehicles are serviced to quality and safety standards. The supervisor acts as a liaison between customers,...


  • Makati City, National Capital Region, Philippines Kone México Full time

    Customer Service and Admin (Fixed-Term) page is loaded## Customer Service and Admin (Fixed-Term)locations: Makati Citytime type: Full timeposted on: Vandaag geplaatstjob requisition id: R0651568Customer Service Admin is the voice of KONE, focusing on one or more specific admin domains. He/She provides administrative support for salespersons and...