Customer Service Representative

3 days ago


Quezon City, Philippines Lexie Staffing and Business Consulting Full time

Job Summary:

We are looking for highly motivated and customer-focused individuals to join our International Sales Account team as Customer Service Representatives (Voice). In this role, you will handle inbound and outbound calls from international customers, assisting them with inquiries, processing sales orders, upselling products or services, and ensuring a positive customer experience.

Key Responsibilities:

Handle incoming and outgoing calls from international customers in a professional and courteous manner.

Provide accurate information about products or services, pricing, availability, and order status.

Process sales transactions and ensure complete documentation and data entry.

Upsell or cross-sell relevant products based on customer needs.

Resolve customer issues or complaints promptly, ensuring high customer satisfaction.

Meet or exceed individual and team sales targets and KPIs.

Maintain a deep understanding of the company’s products, services, and promotions.

Update customer records and log all interactions in the CRM system.

Collaborate with team members and supervisors to improve processes and service delivery



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