Products & Features Analyst - SBS Local Shop Operations, SCommerce

3 days ago

Manila, Philippines Shopee Full time
Products & Features Analyst - SBS Local Shop Operations, SCommerce

Shopee Manila, National Capital Region, Philippines

Responsibilities
  • Performs initial troubleshooting and follow thru on product-related escalations from Vendor Operations
  • Initiates Jira ticket to resolve bug fixes
  • Ensure that escalations are being attended to and resolved within SLA
  • Actively joins Products meetings for Feature enhancements
  • Conducts training to cascade updates to Vendor Operations on feature enhancements
  • Collaborate with different stakeholders to identify bottlenecks and launch an FRF to trigger system improvement
  • Constantly find ways to innovate and recommend system enhancements to streamline processes
  • Maintains dashboards and create/translate reports via Looker Studio
  • Ensure that KPI’s are being met, escalation handling and resolution are within SLA, able to initiate FRF for Products & Feature enhancements
  • Primary contact person on product-related escalations from Vendor Operations
  • Ensure escalations from relevant stakeholders are being addressed and resolved within SLA
Job Description
  • Performs initial troubleshooting and follow thru on product-related escalations from Vendor Operations
  • Initiates Jira ticket to resolve bug fixes
  • Ensure that escalations are being attended to and resolved within SLA
  • Actively joins Products meetings for Feature enhancements
  • Conducts training to cascade updates to Vendor Operations on feature enhancements
  • Collaborate with different stakeholders to identify bottlenecks and launch an FRF to trigger system improvement
  • Constantly find ways to innovate and recommend system enhancements to streamline processes
  • Maintains dashboards and create/translate reports via Looker Studio
  • Ensure that KPI’s are being met, escalation handling and resolution are within SLA, able to initiate FRF for Products & Feature enhancements
Issue Resolution
  • Primary contact person on product-related escalations from Vendor Operations
  • Ensure escalations from relevant stakeholders are being addressed and resolved within SLA
Feature Development
  • Identify system enhancement and proactively collaborate with Products Team in creation of FRF and BRD
  • Engage in Products & Features roll out and cascade to relevant users
  • Maintains dashboards and create/translate reports via Looker Studio
Stakeholder Management
  • Collaborate with different stakeholders to identify bottlenecks for system enhancements
Requirements
  • Preferably a Graduate of Industrial Engineering or IT related course
  • Has 2 years of experience in Process Improvement & Project Management
  • Knowledge of G Suite and MS Office
  • Proficient in creating training decks
  • Able to create reports using Looker Studio
  • Critical thinking skills
  • Training skills
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Internet Marketplace Platforms and Technology, Information and Internet

Referrals increase your chances of interviewing at Shopee by 2x

Get notified about new Product Analyst jobs in Manila, National Capital Region, Philippines

#J-18808-Ljbffr

  • SCommerce - Dispute Analyst

    3 weeks ago

    Manila, National Capital Region, Philippines Shopee Full time

    Shopee - SCommerce Dispute AnalystResponsibilitiesAssist in managing FBS disputes on behalf of sellers on time.Validate appropriate data from the system, analyze proof, and collect evidence to ensure a proper course of action is being pursued.Ensure accurate and appropriate responses to disputes.Assist in RO CreationAssisting OSG concerns via IHT and...

  • SCommerce - Dispute Analyst

    3 days ago

    Manila, Philippines Shopee Full time

    Shopee - SCommerce Dispute Analyst Responsibilities Assist in managing FBS disputes on behalf of sellers on time. Validate appropriate data from the system, analyze proof, and collect evidence to ensure a proper course of action is being pursued. Ensure accurate and appropriate responses to disputes. Assist in RO Creation Assisting OSG concerns via...

  • Operations Support Specialist

    3 days ago

    Manila, Philippines Shopee Full time

    Operations Support Specialist - SCommerce Shopee Manila, National Capital Region, Philippines Responsible for the end-to-end execution of shops under Service by Shopee (SBS). This covers the following: Manage overall Seller Center operations and execution. (e.g. SKU creation, Marketing promotions – voucher creation etc.) Check’s price listed, vouchers...

  • Vendor Operations – Customer Facing

    3 days ago

    Manila, Philippines Shopee Full time

    Shopee Manila, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Vendor Operations – Customer Facing (Crossborder), Scommerce role at Shopee Shopee Manila, National Capital Region, Philippines Join to apply for the Vendor Operations – Customer Facing (Crossborder), Scommerce role at Shopee Coordinate...

  • Seller Operations Projects

    3 days ago

    Manila, Philippines Shopee Full time

    Seller Operations Projects - FBS Business Development, SCommerce Shopee Manila, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Seller Operations Projects - FBS Business Development, SCommerce role at Shopee Seller Operations Projects - FBS Business Development, SCommerce Shopee Manila, National Capital...

  • Reporting and Analytics Analyst

    3 days ago

    Manila, Philippines Shopee Full time

    Reporting and Analytics Analyst - Scommerce Shopee Manila, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Reporting and Analytics Analyst - Scommerce role at Shopee Reporting and Analytics Analyst - Scommerce Shopee Manila, National Capital Region, Philippines Join to apply for the Reporting and Analytics...

  • Growth & Profitability Analyst - Shopee Supermarket, Scommerce

    3 days ago

    Manila, Philippines Shopee Full time

    Growth & Profitability Analyst - Shopee Supermarket, Scommerce Shopee Manila, National Capital Region, Philippines About The Team Shopee Supermarket is Shopee’s in-house retail channel offering a wide selection of grocery and household essentials from top FMCG suppliers. As a trusted one-stop shop for everyday needs, we ensure competitive pricing,...

  • Inventory Operations Planner

    3 days ago

    Manila, Philippines Shopee Full time

    Inventory Operations Planner - SCommerce (Bulacan/Laguna) Shopee Manila, National Capital Region, Philippines Overview The Inventory Operations Planner supports end-to-end inventory planning and execution within the SBS ecosystem. This role works across demand forecasting, purchase planning, and stock distribution, while also tracking mid-mile logistics...

  • Procure-to-Pay Business Partner – Partnerships, SCommerce

    5 days ago

    Manila, Philippines Shopee Full time

    Procure-to-Pay Business Partner – Partnerships, SCommerce Shopee Manila, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Procure-to-Pay Business Partner – Partnerships, SCommerce role at Shopee Procure-to-Pay Business Partner – Partnerships, SCommerce Shopee Manila, National Capital Region,...

  • Inbound Analyst

    3 days ago

    Manila, Philippines Shopee Full time

    Overview Shopee Manila, National Capital Region, Philippines Inbound Analyst - SCommerce (Davao) role at Shopee Responsibilities Oversee the inbound process and team members to ensure all KPI targets are achieved Manage the schedule and attendance of all employees under the department Ensure the division is staffed with skilled manpower capable in...