Operations Support Specialist

4 weeks ago

Manila, Philippines Shopee Full time
Operations Support Specialist - SCommerce

Shopee Manila, National Capital Region, Philippines

  • Responsible for the end-to-end execution of shops under Service by Shopee (SBS). This covers the following:
  • Manage overall Seller Center operations and execution. (e.g. SKU creation, Marketing promotions – voucher creation etc.)
  • Check’s price listed, vouchers and set discounts correctly.
  • Responsible for overall operations and making sure to meet SLA compliance.
  • Inventory Management (Flagging Expiry Management, RTS, Inbounding, ATP, and Shop OOS, Current Inventory Report)
  • Reports directly to Operations Team Leader.
  • Execute warehouse requests for fixing and proper execution.
  • Flagged Buyer chat concerns/escalations to Customer Facing /Team Leader.
  • Will be directly discussing with Operations Team Leader on operational concerns and, therefore, will take actions to ensure unhampered operations and execution of promo
Job Description
  • Responsible for the end-to-end execution of shops under Service by Shopee (SBS). This covers the following:
  • Manage overall Seller Center operations and execution. (e.g. SKU creation, Marketing promotions – voucher creation etc.)
  • Check’s price listed, vouchers and set discounts correctly.
  • Responsible for overall operations and making sure to meet SLA compliance.
  • Inventory Management (Flagging Expiry Management, RTS, Inbounding, ATP, and Shop OOS, Current Inventory Report)
  • Reports directly to Operations Team Leader.
  • Execute warehouse requests for fixing and proper execution.
  • Flagged Buyer chat concerns/escalations to Customer Facing /Team Leader.
  • Handles ad hoc requests.
  • Will be directly discussing with Operations Team Leader on operational concerns and, therefore, will take actions to ensure unhampered operations and execution of promo
Requirements
  • Graduate of any Bachelor’s Degree
  • Preferably has 2-5 years of experience in E-commerce, Logistics and Warehousing
  • Keen with details and has a background in process improvement
  • Knowledgeable with MS and Google Applications
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Sales, Business Development, and Strategy/Planning
  • Industries Internet Marketplace Platforms and Technology, Information and Internet

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