SCommerce - Dispute Analyst

3 days ago

Manila, Philippines Shopee Full time

Shopee - SCommerce Dispute Analyst

Responsibilities
  • Assist in managing FBS disputes on behalf of sellers on time.
  • Validate appropriate data from the system, analyze proof, and collect evidence to ensure a proper course of action is being pursued.
  • Ensure accurate and appropriate responses to disputes.
  • Assist in RO Creation
  • Assisting OSG concerns via IHT and tracker.
  • Escalations via email across SBS shops and other stakeholders
  • Consolidate all switching orders with the corresponding SKU for reconciliation purposes.
Requirements
  • At least college level (undergraduate/graduate)
  • Strong computer skills required
  • Proficiency in MS Office and Google Docs preferred
  • Experience in disputes or payments industry is preferred
  • Good communication skills
  • Detail-oriented and results-driven
  • Ability to resolve conflict
  • Ability to analyze information, think through difficult problems, and make critical decisions based on limited information
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Internet Marketplace Platforms and Technology
  • Information and Internet
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