Vendor Operations – Customer Facing

4 weeks ago

Manila, Philippines Shopee Full time

Shopee Manila, National Capital Region, Philippines

Join or sign in to find your next job

Join to apply for the Vendor Operations – Customer Facing (Crossborder), Scommerce role at Shopee

Shopee Manila, National Capital Region, Philippines

Join to apply for the Vendor Operations – Customer Facing (Crossborder), Scommerce role at Shopee

  • Coordinate and ensuring compliance on delivery schedules, inbound/outbound processes, and inventory management to prevent delays or errors.
  • Resolve operational issues, including incorrect deliveries, incomplete shipments, penalties, and buyer escalations.
  • Monitor returns, refunds, and shop penalties, identifying recurring problems and addressing root causes.
  • Ensuring that warehouse claims (damaged, expired, missing) are happening and ensure proper pre- and post-checking for all requests.
  • Ensure RTS and liquidation scheduling accuracy.
  • Coordinate with internal PICs to ensure timely payment reconciliations.
  • Proactively monitoring of orders to prevent fraud and order cancellations.
  • Address operational challenges raised by Crossborder PICs and KAMs ensuring swift resolutions and proactive communication.
  • Represent Vendor Operations (VOps) in Crossborder meetings providing operational performance updates.
  • Act as the main liaison between Brands, BD, Warehouse teams, and other stakeholders regarding operational performance, shop performance, and issue resolution.
Job Description
  • Coordinate and ensuring compliance on delivery schedules, inbound/outbound processes, and inventory management to prevent delays or errors.
  • Resolve operational issues, including incorrect deliveries, incomplete shipments, penalties, and buyer escalations.
  • Monitor returns, refunds, and shop penalties, identifying recurring problems and addressing root causes.
  • Ensuring that warehouse claims (damaged, expired, missing) are happening and ensure proper pre- and post-checking for all requests.
  • Ensure RTS and liquidation scheduling accuracy.
  • Coordinate with internal PICs to ensure timely payment reconciliations.
  • Proactively monitoring of orders to prevent fraud and order cancellations.
  • Address operational challenges raised by Crossborder PICs and KAMs ensuring swift resolutions and proactive communication.
  • Represent Vendor Operations (VOps) in Crossborder meetings providing operational performance updates.
  • Act as the main liaison between Brands, BD, Warehouse teams, and other stakeholders regarding operational performance, shop performance, and issue resolution.
Requirements
  • Educational Background & Certifications Requirement: College Degree
  • Experience in Warehouse operations, stakeholder management
  • Good communication skills
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Sales, Business Development, and Strategy/Planning
  • Industries Internet Marketplace Platforms and Technology, Information and Internet

Referrals increase your chances of interviewing at Shopee by 2x

Sign in to set job alerts for “Seller” roles.

Manila, National Capital Region, Philippines 1 week ago

Service Associate - Procurement (Food Buyer)

Taguig, National Capital Region, Philippines 1 month ago

National Capital Region, Philippines 11 hours ago

Seller Support (Buyer Chat) - SBS Customer Service

Manila, National Capital Region, Philippines 2 weeks ago

Seller Operations - Strategy and Projects Specialist

Manila, National Capital Region, Philippines 7 hours ago

National Capital Region, Philippines 1 week ago

Manila, National Capital Region, Philippines 1 year ago

Taguig, National Capital Region, Philippines 2 weeks ago

Seller Operations Projects - FBS Business Development, SCommerce

Manila, National Capital Region, Philippines 2 weeks ago

Makati, National Capital Region, Philippines 2 weeks ago

Pasay, National Capital Region, Philippines 2 weeks ago

National Capital Region, Philippines 3 weeks ago

Taguig, National Capital Region, Philippines 1 week ago

Manila, National Capital Region, Philippines 3 weeks ago

Pasay, National Capital Region, Philippines 2 weeks ago

Procurement Specialist - Buyer - SPX Express

Manila, National Capital Region, Philippines 3 weeks ago

Service Manager- Procurement (Non-Food Buyer)

Manila, National Capital Region, Philippines 2 weeks ago

Makati, National Capital Region, Philippines 5 days ago

Pasig, National Capital Region, Philippines 1 month ago

Manila, National Capital Region, Philippines 4 months ago

Quezon City, National Capital Region, Philippines 2 weeks ago

Seller Acquisition, Business Development, Lifestyle (Philippines E-Commerce)

Taguig, National Capital Region, Philippines 2 weeks ago

Walmart Customer Service & Data Entry Specialist

Manila, National Capital Region, Philippines 1 month ago

Taguig, National Capital Region, Philippines 5 days ago

Makati, National Capital Region, Philippines 2 weeks ago

Mandaluyong, National Capital Region, Philippines 1 week ago

Pasig, National Capital Region, Philippines 2 weeks ago

Manila, National Capital Region, Philippines 2 weeks ago

Taguig, National Capital Region, Philippines 4 weeks ago

Pasig, National Capital Region, Philippines 2 weeks ago

Acquisition Manager - SBS Business Development, SCommerce

Manila, National Capital Region, Philippines 2 weeks ago

Taguig, National Capital Region, Philippines 2 weeks ago

Manila, National Capital Region, Philippines 5 days ago

Metro Manila, National Capital Region, Philippines 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Cluster Lead

    4 weeks ago

    Manila, Philippines Shopee Full time

    Overview Shopee Manila, National Capital Region, Philippines is hiring for the Cluster Lead - Vendor Operations role. This position leads a team responsible for onboarding, performance management, and relationship-building with vendor brands. Responsibilities Lead a team of Vendor Operations Customer Facing Specialists responsible for onboarding,...

  • Vendor Operations

    5 days ago

    Manila, National Capital Region, Philippines Shopee Full time ₱900,000 - ₱1,200,000 per year

    Department Business Development and PartnershipsLevelExperienced (Individual Contributor)LocationPhilippines - ManilaThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of...

  • Vendor Sales Specialist

    4 days ago

    Manila, Philippines Booth & Partners Full time

    Makati Commercial Center, Philippines | Posted on 08/15/2025 Work Experience 4+ years of relevant industry experience, including 3+ years in a sales or marketing role State/Province National Capital Region (Manila) Country Philippines Job Description About the Client SoftchoiceCorporation, a World Wide Technology company, is asoftware and cloud-focused IT...

  • Vendor Operations – Customer Facing

    2 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Service Delivery Manager – Makati City, National Capital Region Salary: ₱ - ₱ (Y/Netrust Philippines Corporation). Posted 1 day ago. Job Description The Service Delivery Manager is responsible for leading the design, implementation, and management of the organization and client cybersecurity infrastructure and operations. This role ensures the...

  • Vendor Management Administrator

    1 week ago

    Manila, National Capital Region, Philippines Georgia's Own Credit Union Full time $104,000 - $130,878 per year

    If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals dedicated to service, we invite you to apply online today.This position offers a flexible hybrid work arrangement, allowing employees to balance in-office collaboration with the benefits of remote work. We provide the...

  • Vendor Manager

    5 days ago

    Manila, National Capital Region, Philippines Monee Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionThe Vendor Manager is responsible for managing relationships with Debt Collection Agencies (DCAs) and ensuring optimal recovery performance. This role involves monitoring vendor performance, enforcing compliance with contractual agreements, and implementing strategies to improve repayment rates while minimizing risk. The position also requires...

  • Customer Service Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Operations Full time ₱24,000 - ₱30,000 per year

    Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.Work schedule: Monday to Friday, 9pm to 5am Manila time, overlaps with US operating hoursEmployment type: PermanentLocation: Makati City, Metro ManilaPay range: We value transparency and want to ensure a good fit for...

  • Customer Experience

    1 week ago

    , Metro Manila, Philippines MoonPay Full time

    Hi, we’re MoonPay. We’re here to onboard the world to the decentralized economy. Why? Because crypto and blockchain aren’t just technologies—they’re tools for global financial empowerment. They give people control over their money, their digital assets, and their future, unlocking opportunities that traditional systems have kept out of reach.What...

  • Vendor Specialist

    5 days ago

    Manila, National Capital Region, Philippines DigiPlus Interactive Corp Full time ₱900,000 - ₱1,200,000 per year

    About DigiPlus Interactive Corp.DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates GameZone, with more to come. For more information, visit Role Summary:The...

  • Vendor Master Auditor

    2 days ago

    Manila, Philippines LexisNexis Risk Solutions Full time

    .Vendor Master Auditor page is loaded## Vendor Master Auditorlocations: Manilatime type: Full timeposted on: Posted Todayjob requisition id: R Prepares, records, verifies, analyzes and reports accounts payable/receivable transactions. Pays vendor invoices and receives and posts customer payments on a timely basis. Maintains and reconciles accounts...