Vendor Operations – Customer Facing

3 days ago

Manila, Philippines Shopee Full time

Shopee Manila, National Capital Region, Philippines

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Join to apply for the Vendor Operations – Customer Facing (Crossborder), Scommerce role at Shopee

Shopee Manila, National Capital Region, Philippines

Join to apply for the Vendor Operations – Customer Facing (Crossborder), Scommerce role at Shopee

  • Coordinate and ensuring compliance on delivery schedules, inbound/outbound processes, and inventory management to prevent delays or errors.
  • Resolve operational issues, including incorrect deliveries, incomplete shipments, penalties, and buyer escalations.
  • Monitor returns, refunds, and shop penalties, identifying recurring problems and addressing root causes.
  • Ensuring that warehouse claims (damaged, expired, missing) are happening and ensure proper pre- and post-checking for all requests.
  • Ensure RTS and liquidation scheduling accuracy.
  • Coordinate with internal PICs to ensure timely payment reconciliations.
  • Proactively monitoring of orders to prevent fraud and order cancellations.
  • Address operational challenges raised by Crossborder PICs and KAMs ensuring swift resolutions and proactive communication.
  • Represent Vendor Operations (VOps) in Crossborder meetings providing operational performance updates.
  • Act as the main liaison between Brands, BD, Warehouse teams, and other stakeholders regarding operational performance, shop performance, and issue resolution.
Job Description
  • Coordinate and ensuring compliance on delivery schedules, inbound/outbound processes, and inventory management to prevent delays or errors.
  • Resolve operational issues, including incorrect deliveries, incomplete shipments, penalties, and buyer escalations.
  • Monitor returns, refunds, and shop penalties, identifying recurring problems and addressing root causes.
  • Ensuring that warehouse claims (damaged, expired, missing) are happening and ensure proper pre- and post-checking for all requests.
  • Ensure RTS and liquidation scheduling accuracy.
  • Coordinate with internal PICs to ensure timely payment reconciliations.
  • Proactively monitoring of orders to prevent fraud and order cancellations.
  • Address operational challenges raised by Crossborder PICs and KAMs ensuring swift resolutions and proactive communication.
  • Represent Vendor Operations (VOps) in Crossborder meetings providing operational performance updates.
  • Act as the main liaison between Brands, BD, Warehouse teams, and other stakeholders regarding operational performance, shop performance, and issue resolution.
Requirements
  • Educational Background & Certifications Requirement: College Degree
  • Experience in Warehouse operations, stakeholder management
  • Good communication skills
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Sales, Business Development, and Strategy/Planning
  • Industries Internet Marketplace Platforms and Technology, Information and Internet

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