Vendor Operations – Customer Facing
1 week ago
Shopee Manila, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Vendor Operations – Customer Facing (Crossborder), Scommerce role at Shopee Shopee Manila, National Capital Region, Philippines Join to apply for the Vendor Operations – Customer Facing (Crossborder), Scommerce role at Shopee Coordinate and ensuring compliance on delivery schedules, inbound/outbound processes, and inventory management to prevent delays or errors. Resolve operational issues, including incorrect deliveries, incomplete shipments, penalties, and buyer escalations. Monitor returns, refunds, and shop penalties, identifying recurring problems and addressing root causes. Ensuring that warehouse claims (damaged, expired, missing) are happening and ensure proper pre- and post-checking for all requests. Ensure RTS and liquidation scheduling accuracy. Coordinate with internal PICs to ensure timely payment reconciliations. Proactively monitoring of orders to prevent fraud and order cancellations. Address operational challenges raised by Crossborder PICs and KAMs ensuring swift resolutions and proactive communication. Represent Vendor Operations (VOps) in Crossborder meetings providing operational performance updates. Act as the main liaison between Brands, BD, Warehouse teams, and other stakeholders regarding operational performance, shop performance, and issue resolution. Job DescriptionCoordinate and ensuring compliance on delivery schedules, inbound/outbound processes, and inventory management to prevent delays or errors. Resolve operational issues, including incorrect deliveries, incomplete shipments, penalties, and buyer escalations. Monitor returns, refunds, and shop penalties, identifying recurring problems and addressing root causes. Ensuring that warehouse claims (damaged, expired, missing) are happening and ensure proper pre- and post-checking for all requests. Ensure RTS and liquidation scheduling accuracy. Coordinate with internal PICs to ensure timely payment reconciliations. Proactively monitoring of orders to prevent fraud and order cancellations. Address operational challenges raised by Crossborder PICs and KAMs ensuring swift resolutions and proactive communication. Represent Vendor Operations (VOps) in Crossborder meetings providing operational performance updates. Act as the main liaison between Brands, BD, Warehouse teams, and other stakeholders regarding operational performance, shop performance, and issue resolution. RequirementsEducational Background & Certifications Requirement: College Degree Experience in Warehouse operations, stakeholder management Good communication skills Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Sales, Business Development, and Strategy/Planning Industries Internet Marketplace Platforms and Technology, Information and Internet Referrals increase your chances of interviewing at Shopee by 2x Sign in to set job alerts for “Seller” roles. 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