Renewals Manager

Overview

Renewals Manager role at Delinea. The Renewals Manager is responsible for the day to day management of assigned customer accounts. This includes working closely with sales teams, professional services, technical support, and sales operations to understand and resolve customer issues. This position focuses on recurring revenue and software asset management in your assigned accounts. You will develop customer relationships that promote retention and loyalty, with a strong understanding of CPQ quoting and license auditing to ensure accuracy when engaging with Fortune 500 procurement teams.

• Be a licensing expert and understand all the owned assets within a given account
• Strong understanding of complex software quoting
• Understanding of Annual Recurring Revenue (ARR), Annual Contract Value (ACV), and Total Contract Value (TCV) Revenue Models
• Work with professional services, technical support and regional sales team to ensure smooth onboarding of new customers
• Work closely with customer on renewal during the Customer Journey for optimal retention
• Direct relationship with sales teams to drive expansions
• Review client requests with technical support, product management and regional sales team and escalate as necessary
• Identify at-risk accounts, and take appropriate action and/or escalate as needed
• Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders
• Proactively start the procurement / renewal process three months prior to the renewal date to ensure on-time renewals

• BA/BS preferred or equivalent experience
• 4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer
• Knowledgeable in privilege access management and cybersecurity best practices
• Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic, etc. is a big plus
• Comfortable interfacing directly with complex, multi-divisional, multi-geographical clients, preferably at the director level
• Ability to understand high level technical aspects of the product, provide business and technical solutions to help customers optimize use of solution
• Competency with Salesforce and Customer Success Management platforms
• Ability to multi-task, problem solve, and work cross-functionally in a dynamic environment
• Excellent verbal and written communication skills

Why work at Delinea? We’re passionate problem-solvers doing our part to make the world a safer place. We invest in people who are smart, self-motivated, and collaborative. What we offer in return is meaningful work, a culture of innovation and great career progression. At Delinea, our core values are STRONG—Spirited, Trust, Respect, Ownership, Nimble, Global—and guide our behaviors and success. We believe weaving these core values into our day-to-day actions helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries, a meaningful equity and bonus program, and excellent benefits, including a full suite of medical, dental, and vision insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, generous discretionary time off, and paid company holidays. We support all families with paid leave for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.