Renewals Specialist II

12 hours ago

Quezon City, National Capital Region, Philippines SupportNinja Full time $60,000 - $80,000 per year

Work Set Up:
Onsite at the Sanctum, SM North EDSA, Quezon City

Schedule:
Mon - Fri, 8AM - 5PM CST (US hours)

The
Renewals Specialist
will support a portfolio of customers and partners cross-functionally to ensure seamless and timely renewals. This position brings a strong operational mindset, solid communication skills, and a passion for helping customers maximize the value of their investment.

What does a day in the life of a Renewal Specialist look like?

  • Manage the end-to-end contract renewal process for a portfolio of customers.
  • Serve as the main point of contact for renewal-related inquiries.
  • Collaborate with Customer Success Managers (CSMs), Account Managers, and Finance to execute timely renewals.
  • Identify and mitigate renewal risks proactively.
  • Track and report on renewal metrics, including churn and at-risk accounts.
  • Ensure accurate CRM updates and renewal records in Salesforce.
  • Coordinate discount approvals and deal desk processes when needed.
  • Participate in team process improvements and playbook refinements.

What are the required qualifications of a Renewal Specialist?

  • 2-3 years of experience in retention, sales, renewals, customer success or related field
  • Excellent written and verbal communication skills.
  • High attention to detail and follow-through.
  • Experience with CRM tools (e.g., Salesforce), billing systems, or contract workflows.
  • Comfortable working cross-functionally in a dynamic and evolving environment.
  • A team-first mindset and strong customer empathy.
  • A growth mindset—curious, adaptable, and open to feedback.

Ninja Perks and Benefits

  • Competitive compensation
  • Beautiful facility & Free Meals for onsite positions
  • Adherence to government-mandated benefits
  • Retirement Savings Program with Company Matching
  • Life Insurance
  • HMO on day 1
  • Paid time off, birthday leave
  • Opportunities for skills training and personal and professional development
  • Employee referral program
  • Beautiful office space
  • 10% onsite allowance

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow Are you ready?

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Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

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