Renewals Specialist II

3 days ago

Quezon City, National Capital Region, Philippines SupportNinja Full time ₱900,000 - ₱1,200,000 per year

Work Set Up:
Onsite at the Sanctum, SM North EDSA, Quezon City

Schedule:
Mon - Fri, 8AM - 5PM CST (US hours)

The
Renewals Specialist
will support a portfolio of customers and partners cross-functionally to ensure seamless and timely renewals. This position brings a strong operational mindset, solid communication skills, and a passion for helping customers maximize the value of their investment.

What does a day in the life of a Renewal Specialist look like?

  • Manage the end-to-end contract renewal process for a portfolio of customers.
  • Serve as the main point of contact for renewal-related inquiries.
  • Collaborate with Customer Success Managers (CSMs), Account Managers, and Finance to execute timely renewals.
  • Identify and mitigate renewal risks proactively.
  • Track and report on renewal metrics, including churn and at-risk accounts.
  • Ensure accurate CRM updates and renewal records in Salesforce.
  • Coordinate discount approvals and deal desk processes when needed.
  • Participate in team process improvements and playbook refinements.

What are the required qualifications of a Renewal Specialist?

  • 2-3 years of experience in retention, sales, renewals, customer success or related field
  • Excellent written and verbal communication skills.
  • High attention to detail and follow-through.
  • Experience with CRM tools (e.g., Salesforce), billing systems, or contract workflows.
  • Comfortable working cross-functionally in a dynamic and evolving environment.
  • A team-first mindset and strong customer empathy.
  • A growth mindset—curious, adaptable, and open to feedback.

Ninja Perks and Benefits

  • Competitive compensation
  • Beautiful facility & Free Meals for onsite positions
  • Adherence to government-mandated benefits
  • Retirement Savings Program with Company Matching
  • Life Insurance
  • HMO on day 1
  • Paid time off, birthday leave
  • Opportunities for skills training and personal and professional development
  • Employee referral program
  • Beautiful office space
  • 10% onsite allowance

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow Are you ready?

Fast-track your application for the Renewal Specialist role and dive straight into your next big opportunity, Access your Instant Interview here:

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

  • Renewal Specialist

    3 days ago

    Makati City, National Capital Region, Philippines KMC Solutions Full time $50,000 - $100,000 per year

    Make your next big career move by applying as KMC Solutions' next RENEWAL SPECIALISTWe seek fi ve highly motivated and customer-focused renewal specialists to join our newly established Commercial Support Center in Manila. This role is crucial in ensuring the retention and growth of our commercial accounts (

  • Renewals Specialist

    1 week ago

    Makati City, National Capital Region, Philippines Emapta Full time ₱900,000 - ₱1,200,000 per year

    Build Lasting Connections, Drive Client SuccessTake on a role where relationships and results converge. Here, you'll help clients continue their journey with us while uncovering new growth opportunities. This is your chance to expand your expertise in customer success and renewals, gaining international exposure while making an impact in the SaaS industry....

  • SaaS Renewal Specialist

    3 days ago

    Makati City, National Capital Region, Philippines KMC Solutions Full time ₱1,200,000 - ₱3,600,000 per year

    Job Overview:Work on-site in One Ayala, MakatiNight Shift (7PM to 4AM)The main responsibilities of a RENEWAL SPECIALIST include:Renewal Management:Proactively manage and execute the renewal process for a portfolio of commercial accounts.Generate and deliver timely renewal quotes and contracts.Track renewal progress and maintain accurate records in our CRM...

  • Renewal Specialist SaaS

    3 days ago

    Makati City, National Capital Region, Philippines KMC Solutions Full time ₱900,000 - ₱1,200,000 per year

    We are seeking five highly motivated and customer-focused Renewal Specialists to join our newly established Commercial Support Center in Manila. This role is critical in ensuring the retention and growth of commercial accounts (

  • Client Renewal Specialist

    3 days ago

    Makati City, National Capital Region, Philippines Penbrothers Full time $40,000 - $80,000 per year

    About PenbrothersPenbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.About the ClientOur client is a global SaaS organization that delivers innovative,...

  • Client Renewal Specialist

    3 days ago

    Makati City, National Capital Region, Philippines PENBROTHERS Full time $60,000 - $80,000 per year

    About PenbrothersPenbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.About the ClientOur client is a global SaaS organization that delivers innovative,...

  • Renewals Specialist B2B

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Emapta Full time ₱900,000 - ₱1,200,000 per year

    Shape the Future of Real Estate, Locally and GloballyBe part of a team that empowers small businesses while shaping how the world experiences property. Your work won't just touch lives here-it will ripple across continents, leaving a lasting mark on the global real estate landscape. This role offers the chance to build a global career in the real estate...

  • Talent Acquisition Specialist II

    3 days ago

    Makati City, National Capital Region, Philippines Peak Outsourcing Full time ₱800,000 - ₱1,200,000 per year

    Peak Outsourcingis an agile team of business solutions experts with more than a decade of outsourcing knowledge and experience. The company embraces diversity and merges cultures to create a passionate team of individuals. With customized outsourcing solutions and specialized customer experiences, Peak Outsourcing consistently lifts clients to new levels of...

  • Regulatory Compliance Jr. Specialist

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Microgenesis Business Systems Full time ₱800,000 - ₱1,200,000 per year

    The Regulatory Compliance Jr. Specialist supports the company's compliance with government regulations, licensing requirements, and internal policies. The role assists in monitoring compliance activities, maintaining documentation, preparing regulatory reports, and coordinating with both internal teams and external government agencies to ensure timely...

  • Specialist II Post Sales

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Emerson Full time ₱900,000 - ₱1,200,000 per year

    Emerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Specialist II Post Sales , you will be responsible for timely execution and administration in Emerson business systems of Sales Recognition of ANZ orders,...