Global Ecommerce

4 weeks ago

Taguig, Philippines ByteDance Full time

Global Ecommerce - Program Manager (Creator and Content Governance)

ByteDance Taguig, National Capital Region, Philippines

Responsibilities
  • Grasp, track, and analyze key metrics for creators' performance in videos and livestreaming. Develop data-driven strategies and policies to manage creators' account health, violations, rewards, penalties and, consequently, content quality and viewer experience.
  • Identify, mitigate, and monitor risks and creators' pain points to raise the ecommerce content ecosystem quality and personalized recommendations. Develop and implement new signals and metrics and engage in risk discovery – to identify new content quality and abuse trends and develop policies to address them.
  • Demonstrate a keen understanding of the Philippines market including regulatory/compliance developments, competition programs and benchmarking. Adapt policies to evolving market needs and regulatory landscape.
  • Develop, launch and implement new policies and operational workflows – in collaboration with cross-functional teams (Regional, Operations, Moderation, Product, and Business teams) – to enhance large-scale automation, risk detection and mitigation, as well as quality assurance and improvements.
  • Act as an escalation point of contact and manage internal and external communications on all E-commerce creator and content policy issues. Promote transparency and understanding of policies, including assessing creators' plans of action in response to enforcement actions.
Qualifications

Minimum Qualifications

  • Strong bachelor's degree or above or equivalent practical experience.
  • Experience in data-driven roles involving development of programs and/or framing policies.
  • Preferably also have experience in end-to-end project management taking initiatives from 0 to 1 and ability to drive effective partnerships with cross-functional teams to align on common goals.
  • Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and recommendations to drive actions.

Preferred Qualifications

  • Experience in E-Commerce, marketplace platforms, social media, or content creation.
  • A grasp of the national and regional culture and context, as well as compliance landscape in the Philippines.
  • Demonstate enthusiasm, curiosity and a willingness to develop new skills.
  • Expertise in communication skills, driving for results and managing changes with ability to influence positive outcomes.
  • Willingness and an inclination to roll up sleeves, work with stakeholders, review data and content to tease out on-ground realities and address gaps accordingly.
  • Working knowledge of Microsoft Excel or similar data tools.
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