
Customer Success Manager
20 hours ago
We are seeking a critical-thinking and emotionally-intelligent Customer Success Manager to join our Customer Engagement Team within the Client Solutions Division. This role is crucial in reducing customer churn and driving growth by enabling both B2B and B2C customers to achieve success using our services and products. You will play a central role in improving the customer journey, aligning with our goal of long-term retention and satisfaction
Responsibilities:
- Monitor customer satisfaction and product usage across touchpoints
- Propose and implement data-informed strategies to reduce churn
- Develop and maintain an end-to-end customer journey map
- Conduct competitive analysis and customer data reviews
- Collaborate with internal teams to address challenges and share insights
- Recommend solutions that motivate product adoption and loyalty
- Guide onboarding and helpdesk support with customer-centric input
- Identify upsell and cross-sell opportunities
- Address customer issues with a proactive mindset
- Drive continuous improvement in customer success processes
- Strong empathy, emotional intelligence, and communication skills
- Ability to analyze and interpret customer data
- 2-5 years in sales or customer support, with 1+ year in a leadership role preferred
- Excellent time management and cross-functional collaboration skills
- Results-oriented with a “can-do” attitude
We’re looking for someone who is:
- Proactive and outcome-oriented
- A problem-solver
- Has the ability to work effectively under pressure and resolve issues efficiently.
- Passionate about continuous improvement, consistently seeking opportunities to enhance processes and systems.
- Skilled in collaboration and communication, working effectively with diverse teams and stakeholders.
At LegalMatch Philippines, we offer a dynamic and innovative environment where you can grow and make a real impact in legal tech. Join our team, collaborate with passionate individuals, and take the next step in your career. Apply today
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Senior Customer Success Manager
4 weeks ago
Bacoor, Calabarzon, Philippines Inspektai Full timeWe are seeking a strategic and experienced Senior Customer Success Manager to lead our customer success initiatives and ensure our global clients achieve their strategic goals with Inspekt AI's solutions. This role involves shaping and executing customer success strategies, driving client satisfaction, and fostering long-term partnerships. The ideal...
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Senior Customer Success Manager
2 weeks ago
Bacoor, Philippines Inspektai Full timeWe are seeking a strategic and experienced Senior Customer Success Manager to lead our customer success initiatives and ensure our global clients achieve their strategic goals with Inspekt AI's solutions. This role involves shaping and executing customer success strategies, driving client satisfaction, and fostering long-term partnerships. The ideal...
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Bacoor, Philippines OnlyExperts llc Full timeJob Title: Customer Success Specialist (CSS) Role: Full Time, 40 hours per week, Fully Remote Job Overview: We are seeking a proactive and customer-focused Customer Success Specialist (CSS) to join our remote team in supporting our Customer Success Managers (CSMs) and enhancing the experience of our clients on our platform. The CSS will play a vital...
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US Customer Success Coordinator
1 week ago
Bacoor, Philippines Penbrothers Full timeAbout Penbrothers Penbrothers is an HR and remote talent management partner, and one of the fastest-growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, all from the comfort of their own homes. About the Client Our client is the global leader in fleet management...
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eCommerce Customer Experience Manager
2 weeks ago
Bacoor, Philippines MultiplyMii Full timeOverview Position : Full Time Location : Philippines (Remote) Schedule : 9am - 5pm EST About The Company Our client is a fast-growing eCommerce leader dedicated to acquiring and scaling high-potential digital brands into household names. Specializing in Family and Health & Personal Care categories, they transform exceptional products into market...
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Digital Marketing Manager
5 days ago
Bacoor, Philippines HR Primo Management Services Full timeyou will be responsible for developing, executing, and optimizing digital marketing strategies to increase brand visibility, engagement, and sales. They will collaborate closely with various departments, manage multiple digital channels, and analyze performance data to ensure successful and impactful campaigns. This role requires a balance of creativity and...
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Branch Manager
2 weeks ago
Bacoor, Calabarzon, Philippines Dearborn Motors Co. Inc. Full time ₱1,500,000 - ₱2,500,000 per yearJob Summary: The Branch Manager will be responsible for overseeing the daily operations and management of the auto dealership branch, ensuring that all aspects of the dealership run smoothly and efficiently. This role involves driving sales performance, providing exceptional customer service, managing the dealership's finances, and leading a team of...
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Brand Manager
2 days ago
Bacoor, Calabarzon, Philippines Chromaesthetics Inc Full time $70,000 - $120,000 per yearPosition Overview:The Brand Manager to lead our brand-building initiatives, oversee campaign execution, and drive impactful product launches. The Brand Manager will play a key role in strengthening brand awareness, ensuring consistency across all channels, and leading a high-performing team to achieve marketing excellence.Duties and Responsibilities:Team...
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Inside Sales Manager
6 days ago
Bacoor, Philippines DigiDesk Full timeOverview We are seeking an experienced and results-driven Inside Sales Manager to lead and grow the inside sales team for one of our Australia-based clients. This role is focused on driving outbound sales across Australia and New Zealand and will be based in the Philippines . As Inside Sales Manager, you will be responsible for: Managing, developing, and...
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Customer Advocate
23 hours ago
Bacoor, Philippines Buscojobs Full timeCustomer Advocate Posted today Overview As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients' products and services. You will collaborate with internal and external teams to provide excellent customer service in a timely and professional manner. This description...