
Customer Advocate
23 hours ago
Customer Advocate
Posted today
OverviewAs a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients' products and services. You will collaborate with internal and external teams to provide excellent customer service in a timely and professional manner. This description reflects multiple variations of the role across Boldr and related postings.
What you will do- Interact with customers to provide and process accurate, valid, and complete information with empathy, courtesy, and professionalism
- Perform problem tracking and ensure issues are properly documented, prioritized, tracked, and resolved
- Ensure proper and timely escalation of issues to meet internal and external expectations
- Identify opportunities for continuous process improvement
- Deliver service excellence and maximize customer service and satisfaction
- Work with external teams to stay updated on product and service knowledge
- Handle multi-channel communications (phone, email, chat, SMS, and social channels) where applicable
- Record and maintain detailed client information; ensure excellent client relations and problem resolution
- Senior/Project-based roles: include inbound/outbound communications, troubleshooting, root-cause analysis, scaling support operations, and process improvements; may include contract terms and additional performance expectations
- Outbound/Healthcare-focused roles: manage claims, monitor case status, update case data, coordinate with providers, maintain HIPAA/URAC compliance, and handle scheduling and payments as specified
- 1 year or more of customer service or support experience (varies by posting; some roles require 2+ years)
- Strong written and verbal communication skills in English
- Ability to adapt to changing schedules and fast-paced environments
- Proficiency with Google Workspace and MS Office; familiarity with CRM tools a plus
- Empathy, customer-first mindset, and ability to manage multiple priorities
- Experience with call center environments, e-commerce/retail, hospitality, or health-related settings may be preferred
- Experience with Slack, Notion, or similar collaboration tools
- Knowledge of payment processing platforms (e.g., Stripe) and data entry accuracy
- Detail-oriented, proactive problem solver with a willingness to improve processes
- Health insurance/HMO
- Paid time off and 13th month pay where applicable
- Opportunities for growth with a global client network
- Flexible work arrangements and remote options where available
- Full-time positions with varying shifts, including evenings or weekends as required by role
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