Customer Service Associate

4 days ago


Bacoor, Calabarzon, Philippines Private Advertiser Full time ₱150,000 - ₱250,000 per year

Job description:

Qualifications:

  • Minimum of a High School Diploma
  • Proficient in English communication, both verbal and written
  • Experience as a Customer Service Associate (Advantage)
  • Experience with Specific Tools or Software

Key Responsibilities:

Customer Support

  • Responding to inquiries: Address customer questions via phone, email, chats and others
  • Providing information: Offer details about products, services, or policies in a clear and concise manner.

Problem Resolution:

  • Handling Complaints: Manage customer concerns and complaints with patience and professionalism, aiming for quick resolution.
  • Issue Troubleshooting: Assist customers in solving issues with products, services, or orders.

Data Entry & Record Keeping

  • Maintaining Records: Accurately document customer interactions, orders, complaints, and resolutions in the customer management system.
  • Updating Accounts: Ensure customer information is current and correct in the company database.

Adherence to Policies

  • Following Guidelines: Ensure that all customer interactions comply with company policies, procedures, and standards.
  • Ensuring Compliance: Stay informed about industry regulations and apply them as needed in customer interactions.


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