Customer Service Associate
3 days ago
Job description:
Qualifications:
- Minimum of a High School Diploma
- Proficient in English communication, both verbal and written
- Experience as a Customer Service Associate (Advantage)
- Experience with Specific Tools or Software
Key Responsibilities:
Customer Support
- Responding to inquiries: Address customer questions via phone, email, chats and others
- Providing information: Offer details about products, services, or policies in a clear and concise manner.
Problem Resolution:
- Handling Complaints: Manage customer concerns and complaints with patience and professionalism, aiming for quick resolution.
- Issue Troubleshooting: Assist customers in solving issues with products, services, or orders.
Data Entry & Record Keeping
- Maintaining Records: Accurately document customer interactions, orders, complaints, and resolutions in the customer management system.
- Updating Accounts: Ensure customer information is current and correct in the company database.
Adherence to Policies
- Following Guidelines: Ensure that all customer interactions comply with company policies, procedures, and standards.
- Ensuring Compliance: Stay informed about industry regulations and apply them as needed in customer interactions.
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