Digital Customer Success Specialist

4 weeks ago

Bacoor, Philippines Kintsugi Full time

Digital Customer Success Specialist (Philippines) Join to apply for the Digital Customer Success Specialist (Philippines) role at Kintsugi Kintsugi is transforming sales tax compliance with AI-driven automation, making it easier for e-commerce, SaaS, and other businesses to navigate complex tax regulations. As we scale, we are looking for a Digital Customer Success Specialist to ensure our customers receive the support they need to effectively use our platform. About the Role As a Digital Customer Success Specialist, you will be the first point of contact for customers seeking support through email and our chat bubble. Your goal is to resolve customer questions efficiently, provide clear guidance on using our software, and ensure all customer needs are met. This role is remote-friendly within Southeast Asia. Key Responsibilities Respond to customer inquiries via email and chat in a timely and professional manner. Troubleshoot common issues and guide customers through solutions. Ensure customers fully understand how to use our platform and its features. Escalate technical issues or complex concerns to the appropriate team while maintaining clear communication with the customer. Track and document customer interactions to identify trends and improve our support processes. Collaborate with the product and onboarding teams to provide proactive support and refine FAQs and help documentation. Maintain a high standard of customer service, ensuring every user feels supported and valued. What We’re Looking For 2+ years of experience in customer support, customer success, or a related role. Excellent written communication skills with a friendly, clear, and professional tone. Strong problem‑solving skills and ability to quickly grasp technical concepts. Experience with SaaS products or technical support is a plus. Detail‑oriented with strong organizational skills to manage multiple customer interactions efficiently. A proactive and empathetic approach to customer interactions. Join us and help businesses simplify sales tax compliance with world‑class support Interested? Apply now Seniority level Entry level Employment type Full‑time Job function Customer Service Industries Software Development Referrals increase your chances of interviewing at Kintsugi by 2x Get notified about new Customer Success Specialist jobs in Philippines . #J-18808-Ljbffr

  • Customer Success Specialist

    3 days ago

    Bacoor, Philippines Limelight Health Full time

    *Please Note* This role requires bi-lingual fluency in English + Japanese (Mandarin a plus) About SecurityScorecard: SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by...

  • Media Buyer- Google

    7 days ago

    Bacoor, Philippines LDX Digital Full time

    Media Buyer- Google & YouTube Specialist 3 days ago Be among the first 25 applicants This range is provided by LDX Digital. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $12,000.00/yr - $36,000.00/yr About the Company LDX Digital is a cutting-edge digital marketing agency specializing...

  • Customer Success Specialist for a Purchasing Platform

    3 weeks ago

    Bacoor, Philippines OnlyExperts llc Full time

    Job Title: Customer Success Specialist (CSS) Role: Full Time, 40 hours per week, Fully Remote Job Overview: We are seeking a proactive and customer-focused Customer Success Specialist (CSS) to join our remote team in supporting our Customer Success Managers (CSMs) and enhancing the experience of our clients on our platform. The CSS will play a vital role in...

  • Digital Marketing Specialist

    3 weeks ago

    Bacoor, Philippines BruntWork Full time

    Join to apply for the Digital Marketing Specialist (ZR_23606_JOB) role at BruntWork 1 day ago Be among the first 25 applicants Join to apply for the Digital Marketing Specialist (ZR_23606_JOB) role at BruntWork Get AI-powered advice on this job and more exclusive features. 20 hours/week, flexible schedule during client's business hours This is a remote...

  • Digital Skills Training Specialist

    4 weeks ago

    Bacoor, Philippines TalentPop App Full time

    Digital Skills Training Specialist 2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Join Our Team as a Digital Skills Training Specialist! This is your chance to join a winning team and one of the fastest-growing companies in the eCommerce Ecosystem! Job Responsibilities Lead Onboarding Week,...

  • Customer Support Specialist

    1 week ago

    Bacoor, Philippines Traild Full time

    Customer Support Specialist - Philippines Traild: Who are we? Traild is a high-growth SaaS company that streamlines, automates, and protects businesses from fraud, errors and mistakes. Our specialised Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and IFS to help clients make their AP process more...

  • Senior Customer Success Manager

    3 weeks ago

    Bacoor, Philippines Inspektai Full time

    We are seeking a strategic and experienced Senior Customer Success Manager to lead our customer success initiatives and ensure our global clients achieve their strategic goals with Inspekt AI's solutions. This role involves shaping and executing customer success strategies, driving client satisfaction, and fostering long-term partnerships. The ideal...

  • Digital Marketing Specialist

    3 weeks ago

    Bacoor, Philippines 7TI Web Development Services Full time

    Role: Digital Marketing Specialist Salary: Php 40,000 - 50,000 Job type: Full-time Work Schedule: 8 hours a day, 5 days a week (night shift, 1:00 AM to 9:00 AM PH Time) Location: Work From Home Responsibilities: - Build and launch emails, landing pages, and popups using Ontraport and Wisepops. - Set up and manage marketing automations and email sequences. -...

  • Elevate your Freelance Career with Expert Coaching.

    7 days ago

    Bacoor, Philippines YOVEO Digital Full time

    Elevate your Freelance Career with Expert Coaching. Gain Insider Strategies, Boost Your Skills, and Flourish in the World of Freelance Digital Marketing. UNCTAD | eTrade for Women Go Digital ASEAN | The Asia Foundation Virtualahan | Breaking Barriers Overview Gain Insider Strategies, Boost Your Skills, and Flourish in the World of Freelance Digital...

  • Customer Success Manager

    3 weeks ago

    Bacoor, Philippines Remote Legal Staff Full time

    We’re a fast-scaling, founder-led company helping law firms grow with offshore legal talent. We’re lean, driven, and obsessed with excellence—and we’re building something special. Our team is global, but our culture is close-knit, high-trust, and fast-paced. The Role We’re hiring a Client Success Manager to own the post-sale client journey—from...