Contract Management Manager

Overview

Digital Realty seeks an agile professional for the Contract Operations & Data Management - Manager position within the Legal organization. This role is responsible for overseeing the abstraction, management and optimization of contract data and processes, ensuring high levels of accuracy, accessibility, and compliance. The Contract Data Manager also supports contract process improvement, contract database management, operations support, data maintenance, domain stewardship, data reporting, and continuous improvement through automation and innovation.

• Contract Data Management & Maintenance: Oversee the organization, abstraction, storage, and retrieval of contract data and legal documentation to ensure it is easily accessible and well-maintained.
• Monitor and supervise data saved automatically into the CLM system, ensuring the accuracy of data and inputting customer contract information into databases or software systems (including start/end dates, terms and conditions, pricing, and relevant customer details).
• Input vendor contract information into databases or software systems (such as a CLM system), including start/end dates, terms and conditions, pricing, and relevant details for non-standard vendor agreements.
• Process changes to contract data records in the contract data management system (e.g., status changes, renewal rates, contract value, issues or trends) with timely and accurate updates.
• Maintain contract data with high levels of accuracy, consistency, and reliability in alignment with data governance processes.
• Identify and rectify data entry errors or inconsistencies to uphold data integrity.
• Support maintenance of contract data model definitions in the system.
• Support data quality monitoring initiatives and standardization in the tool.
• Identify dependencies between data, processes and systems.
• Maintain the data dictionary up-to-date to ensure consistent data definitions and usage across the organization.
• Contract Operations Support: Knowledge management of the contract landscape, act as the first point of contact for CLM/contract-related questions, including contract hierarchy, correct template selection, validating data in the system and managing data access.
• Support contracting processes with queries and manage signature and storage processes, ensuring contract data is well abstracted through the process.
• Compliance: Maintain adherence to internal business process SLAs, ensuring contract data and reporting are completed within designated timeframes. Comply with data protection regulations and company policies for secure and confidential handling of customer information.
• Collaboration: Support the wider contract management team as needed, contributing to overall effectiveness and a collaborative environment. Work closely with other teams to ensure integrated management of contract domain data and support organizational goals.

• Associate’s degree required; education or relevant certifications in Business Administration, Legal, Information Systems, or related fields are a plus.
• Strong communication skills, with proficiency in both written and verbal.
• Language requirements: English and at least one of Spanish, German, Dutch or French.
• Experience with contract management or as a paralegal is preferred, with a proven track record of meeting internal SLAs.
• Ability to handle data update requests promptly and with high accuracy and attention to detail.
• Collaborative team player who is adaptable and capable of working effectively in a dynamic environment.
• Desirable proficiency with contract lifecycle management (CLM) platforms and a solid understanding of data management practices.

• Seniority level: Entry level
• Employment type: Contract
• Job function: Management and Manufacturing
• Industries: Outsourcing/Offshoring

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