Facilities And Admin Specialist Manila

1 week ago

Baguio, Philippines Buscojobs Full time

Overview

Position Overview: As a Client Success Specialist (Escalations Specialist) at GetmyCourse, you will play a crucial role in maintaining and enhancing the relationship between students, GetmyCourse, and our partner RTOs. You will primarily focus on handling service recovery callouts, managing escalation calls, coordinating certificate releases, and ensuring accurate student allocations.

Responsibilities
  • Handle escalated customer issues with professionalism and efficiency to achieve satisfactory resolutions.
  • Conduct service recovery callouts to address and resolve student concerns promptly and effectively.
  • Coordinate with RTOs to ensure timely release of certificates and accurate allocation of students.
  • Maintain meticulous records of all escalations and resolutions for future reference and improvement.
  • Collaborate closely with the operations team to streamline processes and improve service delivery.
  • Monitor and manage the accuracy of processing cancellation refunds and certificate releasing.
  • Act as a liaison between students, RTOs, and internal departments to ensure smooth communication and operations.
KPIs
  • Count of Positive Reviews: Measure the number of positive feedback received from students and RTOs.
  • Accuracy on Processing Cancellation Refunds: Track the precision and timeliness of cancellation refund processing.
  • Certificate Releasing: Ensure certificates are released accurately and within agreed timelines.
Qualifications and Skills
  • Proven experience in a client-facing role, ideally in customer support or client success.
  • High attention to detail with a focus on accuracy and quality of work.
  • Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
  • Strong interpersonal and communication skills, both written and verbal.
  • Problem-solving mindset with the ability to think strategically and execute tactically.
  • Capacity to work collaboratively in a team environment and independently when necessary.
  • Track record of meeting and exceeding performance metrics and targets.
Benefits
  • WORK FROM HOME "FOREVER" + AU MORNING SHIFT
  • Incentives such as 5-star hotel buffet (Solaire, Conrad, Okada, Grand Hyatt)
  • Long term projects in a growing industry where you will make a significant impact on someone's career.
  • Great exchange rates You get to keep what you make. No hefty paypal/upwork fees.
  • Health Insurance (after 1 year)
  • Fun and encouraging culture
  • All expenses paid INTERNATIONAL TRAVEL incentive
Location

Manila, Philippines (Remote)

#J-18808-Ljbffr

  • HR/Admin Manager

    2 weeks ago

    Baguio, Philippines Starlight Business Consulting Services, Inc. Full time

    Overview We are seeking an HR & Admin Manager to support our 24/7 customer service operations, with a primary focus on night shift (serving U.S. and European markets). This role manages end-to-end HR and administrative functions, including recruitment, timekeeping, payroll, employee relations, and office administration, ensuring smooth operations across...

  • Finance Admin Assistant

    2 weeks ago

    Baguio, Philippines Beepo Full time

    Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off) Employee Referral Program Work Life Balance Discover your 100% YOU with Beepo!Position: Finance Admin Assistant Location: Central Luzon Work setup & shift: Remote | Day Shift What's in it for you?Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off) Employee...

  • HR and Admin Manager

    4 days ago

    Baguio City, Cordillera, Philippines Comrise Full time ₱1,200,000 - ₱3,600,000 per year

    RoleWe are looking for a proactive HR & Admin Manager to support our 24/7 customer service operations, with a strong focus on night shift requirements. This role oversees end-to-end HR and administrative functions, including recruitment, timekeeping, payroll, employee relations, compliance, and office administration, ensuring seamless operations across all...

  • Lead Generation Specialist

    2 weeks ago

    Baguio, Philippines Parent Full time

    Join to apply for the Lead Generation Specialist role at Parent Join to apply for the Lead Generation Specialist role at Parent Get AI-powered advice on this job and more exclusive features. Job Overview:We are seeking a detail-oriented and resourceful Job Overview:We are seeking a detail-oriented and resourceful Lead Research and Assignment Specialist ...

  • Database Engineer/ DBA Admin

    2 weeks ago

    Baguio, Philippines BlueVoyant Full time

    Overview Database Engineer/ DBA Admin Location: Washington, DC Metro Area preferred but can be remote in US US Citizenship Required BlueVoyant is seeking an experienced Data Engineer/Database Admin to create and manage the data architecture and optimal storage/retrieval technology needed to power the identification and risk analysis of global supply chains...

  • hr & admin manager

    4 days ago

    Baguio City, Cordillera, Philippines Rapide - Pagsanjan, Laguna Full time ₱360,000 - ₱720,000 per year

    1. Position OverviewWe are seeking an HR & Admin Manager to support our 24/7 customer service operations, with a primary focus on night shift (serving U.S. and European markets). This role manages end-to-end HR and administrative functions, including recruitment, timekeeping, payroll, employee relations, and office administration, ensuring smooth operations...

  • Credentialing Specialist

    2 weeks ago

    Baguio, Philippines Elevate Calls Inc. Full time

    Join to apply for the Credentialing Specialist role at Elevate Calls Inc. 23 hours ago Be among the first 25 applicants Join to apply for the Credentialing Specialist role at Elevate Calls Inc. Get AI-powered advice on this job and more exclusive features. Job Title: Credentialing Specialist Maryland Healthcare ProvidersCompany: Elevate Calls...

  • Agency Recruiter

    1 day ago

    Baguio, Philippines Buscojobs Full time

    Remote Job Listings This page lists multiple remote Medical Virtual Assistant (Virtual Assistant) roles. Each posting includes location, type, general description, responsibilities, requirements and benefits. All roles are remote and designed to support clinics and health care providers across various regions. Virtual Assistant (Data Entry) – Philippines...

  • HR & Admin Manager -Night Shift

    4 days ago

    Baguio City, Cordillera, Philippines Clearpath Customs Customs Service Ltd., Co Full time ₱384,000 - ₱480,000 per year

    We are seeking an HR & Admin Manager to support our 24/7 customer serviceoperations, with a primary focus on night shift (serving U.S. and European markets).This role manages end-to-end HR and administrative functions, includingrecruitment, timekeeping, payroll, employee relations, and office administration,ensuring smooth operations across night and...

  • Retention Specialist

    2 weeks ago

    Baguio, Philippines Spring Financial Full time

    Join to apply for the Retention Specialist (After Sales Specialist) role at Spring Financial 1 month ago Be among the first 25 applicants Join to apply for the Retention Specialist (After Sales Specialist) role at Spring Financial PLEASE NOTE – This is a full-time permanent, overnight, work-from-home position.Compensation & BenefitsMonthly Salary:...