Retention Specialist

3 days ago

Baguio, Philippines Spring Financial Full time

Join to apply for the Retention Specialist (After Sales Specialist) role at Spring Financial

1 month ago Be among the first 25 applicants

Join to apply for the Retention Specialist (After Sales Specialist) role at Spring Financial

PLEASE NOTE – This is a full-time permanent, overnight, work-from-home position.
Compensation & Benefits

  • Monthly Salary: ₱31,000-₱36,000
  • Monthly Performance Bonus up to ₱35,000,
    • Total compensation could be up to ₱71,000/monthly (base + bonus)
  • Internet Reimbursement up to ₱2,000 Per Month
  • Annual Paid Company Outing
  • Paid Time Off Up to 8 Calendar Days Per Year
What You Should Already Have
  • 3 or more years of proven sales experience
  • 3 or more years in telecommunications
  • Strong communication skills in English
  • Expertise in objection handling and negotiation.
  • A reliable internet connection - No Pocket Wifi
What You’ll Be Doing
Objection Handling & Credit Rebuilding Sales:
  • Engage in inbound calls with customers who have been declined for loans, understanding their concerns and effectively addressing objections.
  • Pitch and sell credit rebuilding products that align with the customer's financial goals and circumstances.
  • Maintain a positive and empathetic approach to turn potential rejections into successful sales.
  • Provide clear and concise financial education to customers about credit rebuilding strategies and the benefits of the offered products.
  • Ensure customers fully understand the product offerings, terms, and how they can improve their credit score.
  • Offer ongoing support and follow-up to guide customers through their credit rebuilding journey.
CRM Management & Process Optimization
  • Accurately document customer interactions, objections, and sales outcomes in the CRM system.
  • Leverage CRM data to identify trends and refine objection-handling techniques for improved conversion rates.
  • Collaborate with the team to optimize sales processes, share insights, and contribute to continuous improvement efforts.
About Us
Spring Financial is revolutionizing financial access for Canadians, providing smart credit-building, mortgage, and lending solutions. Millions struggle with high-interest debt and limited financial options—we’re here to change that.
As one of Canada’s fastest-growing fintech companies, annually we help 1 million customers explore their financing options with ease—online, via text, or over the phone. Our dynamic, innovative team thrives on collaboration, growth, and making a real impact.
If you're ambitious, driven, and ready to grow your sales career, Spring Financial is the place for you. Join us and be part of something bigger
To learn more about our products please visit our website here: Process
  • Step 1: Initial Contact - Our Talent Acquisition Coordinator will connect with you to confirm your experience and understand what you're looking for.
  • Step 2: Interviews & Assessment - If there's a fit, you'll be scheduled for an interview with the Hiring Manager. Successful candidates will then undergo a background check, including verification of your identity and work-from-home setup.
  • Step 3: Offer & Onboarding - Once you pass the background check, you'll receive your job offer and begin onboarding. This includes scheduling time with our Technical Team to ensure your computer is properly set up for your first day.
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Other
Job function
  • Job function Other

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