HR/Admin Manager

5 days ago

Baguio, Philippines Starlight Business Consulting Services, Inc. Full time

Overview

We are seeking an HR & Admin Manager to support our 24/7 customer service operations, with a primary focus on night shift (serving U.S. and European markets). This role manages end-to-end HR and administrative functions, including recruitment, timekeeping, payroll, employee relations, and office administration, ensuring smooth operations across night and cross-shift coverage.

Key Responsibilities
  • Recruitment & Onboarding
  • Lead recruitment efforts for 24/7 teams, focusing on night shift roles.
  • Manage full-cycle hiring: posting, screening, interviews, onboarding, and orientation.
  • HR Operations & Compliance
  • Oversee timekeeping, scheduling, payroll, and benefits, ensuring accuracy in night shift differentials and overtime pay.
  • Ensure compliance with Philippine labor law and statutory benefits.
  • Employee Relations & Retention
  • Serve as the primary HR contact for night shift employees.
  • Develop engagement and retention programs tailored for night shift workforce.
  • Administration & Facilities
  • Oversee 24/7 office and housing support, including night-time logistics, security, and transport.
  • Manage supplies, IT equipment allocation, and vendor contracts.
  • Reporting & Shift Coordination
  • Prepare HR reports (headcount, attrition, recruitment progress).
  • Ensure effective shift handover between day and night operations.
  • Align policies and reporting with HQ international HR team.
Qualifications
  • Bachelor’s degree in HR, Psychology, Business Administration, or related field.
  • 5+ years HR experience, with 2+ years in a managerial role.
  • BPO / Customer Service industry experience preferred, familiar with 24/7 operations.
  • Strong knowledge of Philippine labor law, night shift differential, and benefits.
  • Fluent in English and Filipino, strong cross-shift communication skills.
  • Proficient in HRIS, payroll/timekeeping systems, and Excel/Google Sheets.
  • Willing to work permanent night shift (9 PM – 6 AM) with flexibility to support cross-shift needs.
Benefits
  • Competitive salary + night shift differential.
  • Government-mandated benefits (SSS, PhilHealth, Pag-IBIG).
  • Employee housing support (if applicable).
  • International training and career development opportunities
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