HR/Admin Manager

2 weeks ago

Baguio, Philippines Starlight Business Consulting Services, Inc. Full time

Overview We are seeking an HR & Admin Manager to support our 24/7 customer service operations, with a primary focus on night shift (serving U.S. and European markets). This role manages end-to-end HR and administrative functions, including recruitment, timekeeping, payroll, employee relations, and office administration, ensuring smooth operations across night and cross-shift coverage. Key Responsibilities Recruitment & Onboarding Lead recruitment efforts for 24/7 teams, focusing on night shift roles. Manage full-cycle hiring: posting, screening, interviews, onboarding, and orientation. HR Operations & Compliance Oversee timekeeping, scheduling, payroll, and benefits, ensuring accuracy in night shift differentials and overtime pay. Ensure compliance with Philippine labor law and statutory benefits. Employee Relations & Retention Serve as the primary HR contact for night shift employees. Develop engagement and retention programs tailored for night shift workforce. Administration & Facilities Oversee 24/7 office and housing support, including night-time logistics, security, and transport. Manage supplies, IT equipment allocation, and vendor contracts. Reporting & Shift Coordination Prepare HR reports (headcount, attrition, recruitment progress). Ensure effective shift handover between day and night operations. Align policies and reporting with HQ international HR team. Qualifications Bachelor’s degree in HR, Psychology, Business Administration, or related field. 5+ years HR experience, with 2+ years in a managerial role. BPO / Customer Service industry experience preferred, familiar with 24/7 operations. Strong knowledge of Philippine labor law, night shift differential, and benefits. Fluent in English and Filipino, strong cross-shift communication skills. Proficient in HRIS, payroll/timekeeping systems, and Excel/Google Sheets. Willing to work permanent night shift (9 PM – 6 AM) with flexibility to support cross-shift needs. Benefits Competitive salary + night shift differential. Government-mandated benefits (SSS, PhilHealth, Pag-IBIG). Employee housing support (if applicable). International training and career development opportunities #J-18808-Ljbffr

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