Customer Experience Officer
3 weeks ago
Overview Join to apply for the Customer Experience Officer role at Thunes . About Thunes Thunes is the Smart Superhighway for money movement around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies. Thunes’ Network connects directly to over 7 billion mobile wallets and bank accounts worldwide, via more than 350 different payment methods, such as GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay and many more. Context Of The Role Thunes has seen incredible growth in the past few years, bringing on many customers around the globe. It is important that we continue bringing on board new customers but just as importantly we need to ensure that our current customers are happy and are being retained. This is where you, the Member Experience Officer comes in. Key Role Responsibilities Provide Level 1 technical support via phone and/or email for online payment accounts for our high-value clients in a 24/7 environment. Assist with product or application related inquiries. Provide technical support to customers on operational or maintenance aspects of system equipment by:Diagnosing hardware and software failures by evaluating and analyzing symptoms provided using established procedures. Helping to identify and initiate corrective action by determining the most cost effective solution. Repair/resolution to minimize customer downtime Redirect/escalate issues to appropriate resources for high profile customer issues. Develop and maintain positive customer relations by coordinating with various functions within the company to ensure customer requests are handled appropriately and in a timely manner Following up and making scheduled callbacks to customers if/as necessary. Ensure that there is a thorough understanding of customer queries and issues Answer all emails and/or phone calls within required time frames in a professional manner with accurate and complete information. Adhere to agreed processes, meeting required work standards, targets and objectives. Qualifications What we are looking for Graduate from a reputable university with a relevant degree program Essential Experience & Requirements At least 2 years’ phone/email experience as a technical support agent in a BPO serving international client(s) IT experience in reading logs and understanding the statuses Experience within a payment solution environment will be an advantage Experience working with CRM tools like Zendesk is preferred Able to work in a team environment Must possess a can-do, solutions focused approach with a high level of energy and ability to keep abreast of our pace to get things done quickly and at a high standard. Self-driven and proactive in nature to navigate priorities Strong analytical and critical thinking skills dealing with highly complex deliverables Proven ability to address escalated issues with speed and urgency Strong planning skills, the ability to work under pressure and manage priorities Strong communication skills, fluent in written and spoken English Good customer service skills. Sound like you? Apply now Seniority level Entry level Employment type Full-time Job function Other #J-18808-Ljbffr
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Customer Experience Specialist
2 weeks ago
, Metro Manila, Philippines Isentia Full timeCustomer Experience Specialist – Isentia Job Purpose The Customer Experience Specialist works as part of the broader Customer Success Team tasked with providing best in class service to our clients. The primary focus is providing Admin Support to the UK based Customer Success team, including investigating issues, resolving client queries, CRM data entry,...
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Customer Experience Specialist
3 weeks ago
, Metro Manila, Philippines Guesty Full timeOverview Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup transforming how the industry works — from guest experience to business growth. With a powerful suite of features and integrations with 150+ industry partners — including Airbnb,...
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Customer Experience Expert
5 days ago
, Metro Manila, Philippines Guesty Full timeOverview Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup transforming how the industry works — from guest experience to business growth. With a powerful suite of features and integrations with 150+ industry partners — including Airbnb,...
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Customer Experience Accounting Specialist
1 week ago
, Metro Manila, Philippines Guesty Full timeOverview Guesty is looking for a tech-savvy accounting specialist to join our customer solutions team. Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup transforming how the industry works — from guest experience to business growth. With a...
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Customer Experience Officer
7 days ago
Manila, National Capital Region, Philippines Thunes Full time ₱900,000 - ₱1,200,000 per yearAbout ThunesThunes is the Smart Superhighway for money movement around the world. Thunes' proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies. Thunes' Network connects directly to over 7 billion mobile wallets and bank accounts worldwide, via more than 350 different payment methods,...
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Customer Experience Specialist
4 weeks ago
, Metro Manila, Philippines LeapFroggr Full timePosted 9 days ago and deadline of application is on 5 Jan Job Description Key duties involve all aspects of ensuring customer satisfaction and service excellence: Delivering outstanding customer support by understanding and addressing customer needs. Responding to inquiries with comprehensive and precise information to assist users. Conducting in-person and...
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Customer Success Officer
1 week ago
, Metro Manila, Philippines LeapFroggr Full timeOverview Join to apply for the Customer Success Officer role at LeapFroggr . 2 weeks ago Be among the first 25 applicants The job responsibilities include everything related to customer service and happiness. Responsibilities Provide superior customer service by understanding customers' needs. Answer queries and provide complete and accurate information to...
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IT Specialist
4 weeks ago
, Metro Manila, Philippines Compass Experience Labs Full timeOverview MEET COMPASSWe partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eCommerce industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more!...
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IT Manager
1 week ago
, Metro Manila, Philippines Compass Experience Labs Full timeMEET COMPASSWe partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more! If you...
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Sr. HR Manager
1 week ago
, Metro Manila, Philippines Compass Experience Labs Full timeOverview We have an immediate need for an HR professional to join our growing team. This role will assist in all areas of HR management and development. Compass partners with businesses to determine needs and provide customized customer care solutions. Our mission as a boutique customer contact center is to consistently deliver experiences that enhance...
