
Customer Relations Supervisor
7 days ago
The Medical City Clark is looking for a Customer Relations Supervisor who will be responsible for managing a team of customer service representatives, ensuring that they provide outstanding service, and handling escalated customer services. This role requires strong leadership skills, the ability to maintain positive customer relationships, and a commitment to continuous improvement in service delivery.
Responsibilities
- Overseeing the department, ensuring an exceptional experience for all customers, and driving strategies that enhance customer satisfaction, loyalty, and retention.
- With ability to handle stressful situations while maintaining professionalism.
- May require extended hours during peak customer service periods or in response to urgent customer issues or needs.
- Responsible in assisting patients as navigation, information and non-medical care to patients, relatives and guests.
- Assists patients/customer/clients/ suppliers with the ocular tour of the hospital.
Qualifications
- College Graduate
- Minimum of 1 year work experience in a service industry
- Can communicate well
- Positive work attitude
- Customer/Service oriented
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