Owner Relations Specialist

Owner Relations Specialist

About Telostaff:

We help companies and people be the best version of themselves.

Telostaff is a premier staffing agency specializing in connecting small and emerging U.S.-based businesses with talented, fully-remote professionals from the Philippines. Our mission is to foster growth and innovation by providing dynamic companies with the support they need to thrive. Unlike traditional BPO giants, we partner with agile, newer enterprises that offer a vibrant, collaborative, and fun work environment, free from rigid corporate structures. If you are looking to join a forward-thinking organization that values creativity and teamwork, consider applying today

Job Summary:

We are seeking a customer service–oriented Owner Relations Specialist to serve as the primary point of contact between the company and mineral/property owners. This role requires excellent communication skills, strong attention to detail, and the ability to manage high-volume inbound calls and emails while maintaining accuracy and professionalism. The ideal candidate is organized, responsive, and eager to support both external owners and internal teams in a timely, courteous manner.

Duties and Responsibilities:

• Answer and manage inbound phone calls and emails from mineral and property owners during scheduled shifts.
• Provide accurate and timely information using company systems and databases.
• Collect and route key documents (e.g., change of address forms, tax documentation, and ownership updates) to the appropriate internal team members.
• Collaborate with accounting and land administration teams to ensure clear and efficient information flow.
• Maintain organized records of owner communications and documentation for compliance and payment processing.
• Escalate complex inquiries to the appropriate department while maintaining ownership of follow-up.
• Uphold a high standard of customer service in all interactions.
• Support special projects such as division order processing as skills and experience grow.

Required Skills and Abilities:

• 2+ years of customer service or client support experience, ideally in a detail-oriented, problem-solving environment.
• Excellent oral and written English communication skills with clear, professional phone presence.
• Strong attention to detail and organizational skills, with the ability to process high-volume communications accurately.
• Proficiency with Microsoft Office Suite and comfort learning new systems quickly.
• Reliable internet connection to ensure consistent access to VOIP phone and company systems.
• Ability to work US hours.

Preferred Qualifications:

• Prior experience in the oil and gas industry or familiarity with mineral/owner relations.
• Exposure to EnergyLink, BOLO accounting, or Quorum land systems.
• Degree in Business Administration, Accounting, Communications, or related field.
• Interest in career growth toward expanded land or division order responsibilities.

Telostaff Core Values and Benefits:

Together we…

• Focus On People: We consistently demonstrate care, love, dignity, and respect in all interactions, fostering deep connections and understanding.
• Embrace a Growth Mindset: We nurture curiosity, foster self-improvement, and approach challenges with a problem-solving and solution-oriented attitude, unlocking endless possibilities for personal and professional development.
• Pursue Excellence: We deliver exceptional customer service, maintain an unwavering commitment to quality, and continuously innovate to exceed expectations and set new standards of achievement.
• Operate Proactively: We take responsibility for actions, ensure tasks are completed efficiently, foster clear communication, and embrace gratitude as a guiding principle, embodying a culture of accountability and appreciation.

Benefits:

• Work remotely
• Internet Stipend
• Company IT equipment (laptop, monitor, etc.)
• 12 PTO Days + 12 Holidays annually
• 13th month pay
• Scheduled salary adjustment after six months, 1 year, and each year after

Job Type: Full-time

Pay: Php37, Php42,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Flexible schedule
• Health insurance
• Opportunities for promotion
• Pay raise
• Work from home

Education:

• Bachelor's (Required)

Experience:

• Customer Service/Client Support: 2 years (Required)
• Administrative Support: 1 year (Required)
• Working in oil & gas industry: 1 year (Preferred)

Language:

• English (Required)

Work Location: Remote