Workforce Manager

21 hours ago

Cebu City, Philippines Gratitude Inc Full time

Overview Job title: WFM Manager Account: Healthcare Type of Support: Voice Work set up: 100% Onsite in Cebu Work shift: US Business Hours Salary: Up to 68K Start date: ASAP Headcount: 1 Responsibilities Leading a team for performing data analysis and reporting statistical reports and key trends as support for business decisions. Daily, Month end and Quarter end Report generation, PPTs, in-depth and accurate data analysis. Developed various dashboards and reports using Excel, VBA and Power BI. Monitor and manage headcount for processes assigned Validate production and non-production hiring and/or internal movements in coordination with the process heads Manage and monitor forecasts for volume, productivity and shrinkages Create Forecasts, preparing and validating the monthly invoice to be billed to the client Analysis of scheduling outputs and recommend changes whenever necessary Coordinate with internal and external stakeholders on items related to capacity planning and hiring Coordinate with cross-functional teams on matters related to resource planning and movements Supervise and train team members performing work tasks and responsibilities Have regular discussions with the clients both external and internal Qualifications Must be a College graduate At least 5-7 years of relevant experience in workforce management in a BPO setting With Advanced Excel experience (VLOOKUP, Pivot Table, etc.) Good working knowledge of computer i.e., MS-Office, Above average MS Excel knowledge is required. Excellent verbal & written communication & presentation skills Good Interpersonal & people management skills with a good problem-solving approach. Report and dashboards creation Experience of stakeholder management and client interaction Exposure with real-time, scheduling, forecasting, capacity planning, etc. Expert knowledge of service procedures Good analytical skills for MIS, number crunching & reporting to internal & external customers WFM Tool Competency (IEX, eWFM , etc.) RTA/MIS Experience is advantageous Can work with minimal supervision and has initiative Open for local or Filipino applicants only Not a job hopper Must not be a present or former employee of Wipro Willing to work onsite #J-18808-Ljbffr

  • Workforce Manager

    7 days ago

    Cebu City, Central Visayas, Philippines Nezda Technologies, Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    Positions: Workforce ManagerLocation : CebuSetup: OnsiteSchedule: ShiftingEmployment: Full-time / Regular Job SummaryThe Workforce Manager is responsible for overseeing workforce planning, forecasting, scheduling, and real-time management to ensure optimal staffing levels and efficient operations. This role plays a key part in balancing business needs with...

  • Head of Workforce Management

    4 weeks ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    Ensure compliance with account policies and processes to achieve established levels of productivity and efficiency. It ensures that it identifies the needs of the internal or external customer, even those not expressed, in order to offer solutions that truly meet those needs. Advise the Account Manager on the best strategies to implement in each of the...

  • Workforce Management Analyst

    4 weeks ago

    Cebu City, Philippines Solvecube Pte. Ltd. Full time

    Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Solvecube Pte. Ltd. Partner & Director - SolveCube - An AI Marketplace Platform for Talent Solutions SolveCube is an award winning AI enabled Talent Solutions Platform for middle and senior level professionals. SolveCube is working with global consulting firms,...

  • WORKFORCE MANAGEMENT

    2 weeks ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱784,000 - ₱816,000 per year

    Qualifications:College GraduateAt least 5-7 years relevant experience in Workforce Management.With experience in Reports Analysis, Data Analysis, Capacity Planning, Scheduling and ForecastingAdvanced Excel experience (VLOOKUP, Pivot Table)With experience in Report and dashboards creationCan work with minimal supervision and has initiative.Can start...

  • Workforce Management Team Lead

    4 weeks ago

    Cebu City, Philippines Majorel Full time

    Overview Join to apply for the Workforce Management Team Lead role at Majorel. We are seeking a dynamic and organized Workforce Management Team Lead to oversee staffing operations and optimize workforce efficiency. The ideal candidate will lead a team to ensure proper scheduling, resource allocation, and performance management while driving operational...

  • Workforce Administrator

    2 weeks ago

    Cebu City, Central Visayas, Philippines TBelle Corp. Full time ₱1,200,000 - ₱2,400,000 per year

    Workforce AdministratorRole SummaryThe Workforce Administrator ensures the accuracy and integrity of client schedules and support worker rosters. The role proactively audits rosters, verifies attendance, validates payroll outcomes, and supports efficient workforce planning. In addition, the Workforce Administrator serves as a subject matter expert in...

  • Manager Workforce Management

    4 days ago

    Cebu City, Central Visayas, Philippines PrimeMatch Advantage Full time ₱1,500,000 - ₱2,500,000 per year

    Job Summary:The Manager – Workforce Management is responsible for leading the WFM team in planning, forecasting, scheduling, and real-time management of contact center operations to achieve optimal service levels and operational efficiency. The role ensures that staffing levels align with business requirements while maintaining cost-effectiveness and...

  • Workforce Lead

    2 days ago

    Cebu City, Central Visayas, Philippines Innodata Knowledge Services, Inc. Full time ₱900,000 - ₱1,200,000 per year

    This role is key in managing resource planning, real-time monitoring, and ensuring operational efficiency across teams.Key Responsibilities:Forecasting, scheduling, and capacity planningReal-time monitoring and SLA managementReporting on productivity and performance metricsCollaborating with operations for continuous improvementEducational BackgroundA...

  • Workforce Lead

    2 days ago

    Cebu City, Central Visayas, Philippines Innodata Full time ₱1,500,000 - ₱2,500,000 per year

    This role is key in managing resource planning, real-time monitoring, and ensuring operational efficiency across teams.Key Responsibilities:Forecasting, scheduling, and capacity planningReal-time monitoring and SLA managementReporting on productivity and performance metricsCollaborating with operations for continuous improvementEducational BackgroundA...

  • Dialer Analyst

    4 weeks ago

    Cebu City, Philippines Level Up Business Process Outsourcing Services OPC Full time

    We are looking for a dialer Analyst to support our operations by managing workforce planning, optimizing call distribution, and monitoring real-time performance. This role requires excellent analytical skills, attention to detail, and experience in developing strategies that ensure operational efficiency and resource optimization. The ideal candidate will...