Store Manager

4 weeks ago

San Juan, Philippines Natural9 Corporation Full time

Job Purpose The Store Manager is responsible for the overall operations, profitability, and customer satisfaction of the pizza store. This includes managing staff, ensuring food quality and hygiene, inventory control, customer service, and adherence to company policies and standards. Key Responsibilities Operations Management Ensure smooth daily operations of the store (opening to closing). Monitor kitchen, delivery, and front-of-house operations. Maintain high standards of food quality, hygiene, and cleanliness. Enforce compliance with safety and sanitation regulations. Implement and maintain store operating procedures and company policies. Team Management Hire, train, schedule, and supervise staff (kitchen crew, service crew/cashier). Conduct regular team meetings and performance evaluations. Provide ongoing coaching, motivation, and disciplinary actions when needed. Ensure adequate staffing during peak and off-peak hours. Customer Service Ensure excellent customer service and handle customer complaints professionally. Monitor customer feedback and work on improvements. Train staff to provide consistent service excellence. Purchasing and Inventory & Cost Control Handles the procurement/purchasing of needed items in the store Oversee inventory management: ordering, receiving, and stock rotation. Prevent wastage and manage food costs. Conduct regular stock counts and manage shrinkage. Sales & Profitability Meet or exceed sales targets and KPIs. Implement local marketing strategies to increase sales (flyers, promotions, etc.). Monitor and control labor costs, utilities, and overheads. Prepare and analyze sales and expense reports. Cash Management Ensure accurate cash handling, billing, and reconciliation. Perform daily closing procedures including cash deposits. Monitor POS systems and resolve discrepancies. Compliance & Reporting Ensure the store complies with health, safety, and labor laws. Prepare reports for senior management on store performance. Ensure all documentation is accurate and up-to-date (licenses, training logs, etc.). Key Skills & Competencies Strong leadership and team management skills Excellent communication and interpersonal skills Customer service focus Organizational and problem-solving abilities Financial literacy and cost-control acumen Ability to multitask under pressure Hands‑on attitude and willingness to work on the floor Qualifications Essential: College Graduate 2–4 years of experience in QSR (Quick Service Restaurant) or F&B operations Prior experience as Assistant Manager or Store Supervisor Preferred: Degree or diploma in hospitality/business management Experience in a branded pizza chain/industry Certification in food safety and hygiene Key Performance Indicators (KPIs) Store sales vs. target Customer satisfaction score (CSAT/NPS) Staff retention and productivity Food cost and wastage percentage Order accuracy and delivery time (if applicable) Store audit and hygiene scores Profit margins d to support new store openings or train staff in nearby branches. Flexibility in travel and shift timings is expected, especially during peak periods. #J-18808-Ljbffr

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