Store Manager

7 hours ago

San Juan, National Capital Region, Philippines Songon Food Corporation Full time ₱600,000 - ₱1,200,000 per year

JOB SUMMARY

We are seeking a highly motivated and experienced Store Manager for Crosta San Juan Branch to oversee the daily operations of our restaurant. This role is responsible for ensuring smooth front-of-house and back-of-house operations, delivering excellent customer service, supervising and training staff, and upholding brand standards.

RESPONSIBILITIES AND DUTIES

Operational Management

  • Supervise and coordinate all daily restaurant operations across front-of-house (FOH) and back-of-house (BOH) areas.
  • Ensure compliance with company policies, health and safety regulations, and Standard Operating Procedures (SOPs).
  • Conduct daily walk-throughs to ensure the store meets Crosta Pizzeria's operational and cleanliness standards.
  • Maintain accurate records of payroll, attendance, and other administrative tasks.
  • Develop and manage daily manpower schedules based on operational needs.

Service Excellence

  • Monitor and maintain service quality standards to ensure exceptional customer experiences.
  • Resolve customer complaints effectively and promptly to maintain a high level of guest satisfaction.
  • Interact with guests to gather feedback on food quality and service, and implement improvements as needed.
  • Promote a positive store image and enhance brand presence within the local community.

Staff Training & Supervision

  • Train new and existing staff on company procedures, customer service, and operational standards.
  • Ensure incoming staff comply with store policies and expectations.
  • Continuously coach and develop team members to meet performance goals and uphold service standards.
  • Foster a collaborative and motivated team environment.

QUALIFICATIONS:

  • Candidate must be a Bachelor's Degree holder of Hotel and Restaurant Management, Business Management, or any 4-year course
  • With at least 5years of experience in the same position in a Food and Beverage Industry
  • Must have knowledge and experience in Sales, Cost Control, Financial, People Management, and Local Store Marketing
  • Good communication skills
  • With a high regard for professionalism and business ethics
  • Can handle conflicts effectively
  • Having full knowledge and understanding of food service, food safety, and sanitation
  • Can handle and train people
  • Excellent customer relations and have the ability to resolve conflicts

  • Strong leadership and management skills

  • Can work under pressure and can multitask.

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