Store Manager

2 days ago

San Juan, National Capital Region, Philippines ALWAYS HAPPY GREENHILLS, INC. Full time

JOB DESCRIPTION/RESPONSIBILITIES:

  • Responsible for the supervision of the performance of store and of all rank and file positions
  • Visit stores for monitoring
  • Responsible for inventory control, safety and loss prevention in order to promote sales and meet profit goals
  • Mediate as necessary when there are customer's complaints or concerns that need immediate solutions.
  • Ensures the highest level of customer service at all times
  • Checks schedules of rank and file employees to maximize their utilization
  • Coordinates regularly with the Operations Manager for any changes/improvements in the store.
  • Monitors equipment daily and calibrates it as needed during store operations. Reports equipment malfunction and prepares job order requisition. Plans preventive maintenance of equipment.
  • Monitors spoilages and breakages. Accomplishes and ensures accuracy of product inventory count.
  • Upholds and monitors compliance of cash handling procedures and cashiering guidelines.
  • Ensures that products' processes and standards are being followed.
  • Supervises operations to ensure that the preparation, storage, food safety and sanitation standards are adhered to.
  • Supervises operations to ensure service standards are followed.
  • Implements prescribed safety and security measures during opening shift operations and closing of the store.
  • Recommends resolutions to operational concerns/issues at hand with approval from proper authorities.
  • Endorses store concerns to operations manager and management properly. Sends required reports and updates to respective superiors
  • Conducts daily briefing to clarify expectations for the operations Plans and implements job delegations based on documented job description.
  • Conducts and coordinate with operations manager for the regular performance evaluation of subordinates based on set targets within prescribed period

Job Qualifications

  • Candidate must possess at least a Bachelor's/College Degree in Food & Beverage Services Management or equivalent.
  • At least 3 year(s) of working experience in the coffee and beverages industry is required for this position.
  • At least 2 year(s) of supervisory experience is required for this position

Key skills and abilities

Leadership and team management: The ability to motivate, direct, and develop a team is essential

Communication: Excellent verbal and written communication skills are needed for staff, customers, and management.

Customer service: A strong customer-oriented mindset with problem-solving and de-escalation skills is crucial.

Business and financial acumen: This includes managing budgets, analyzing sales reports, and handling financial records.

Inventory and operational skills: Proficiency in inventory management, point-of-sale (POS) systems, and other basic business processes is required.

Problem-solving and decision-making: The ability to handle pressure and make sound decisions is necessary for a fast-paced environment.

Organizational and time management: A manager must be able to multitask, prioritize tasks, and manage time effectively.

Job Type: Full-time

Pay: Php23, Php25,000.00 per month

Work Location: In person

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