Store Manager
7 days ago
RESPONSIBILITIES AND DUTIES
- Responsible for short- and long-term planning and the management of the store operations for both kitchen and service areas.
- Ensuring incoming staff complies with company policy.
- Training staff to follow Stores Standard Operating Procedures.
- Train new and current employees on proper customer service practices.
- Create a day-to-day manpower schedule and record payroll data.
- Supervising daily shift operations.
- Implement and maintain food & beverage sales/marketing programs.
- Exercise quality control for both food and beverage.
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
- Implement procedures to increase guest and employee satisfaction.
- Perform daily walk-through to ensure full compliance with Crosta Pizzeria standards, Department of Health regulations, and other Government strict policies.
- Coach and counsel employees to reflect Crosta Pizzeria service standards and procedures.
- Controlling operational costs and identifying ways to cut waste.
- Coordinating daily front- and back-of-house restaurant operations.
- Interacting with guests to get feedback on product quality and service level.
- Respond efficiently and accurately to customer complaints.
- Manage restaurant's good image and suggest ways to improve it.
- Promote the brand in the local community through word-of-mouth and restaurant events.
- Maintain communications with the management with regard to clients' and Employees' concerns.
QUALIFICATIONS:
- Candidate must be a Bachelor's Degree holder of Hotel and Restaurant Management, Business Management, or any 4-year course
- With at least 4 years of experience in the same position in a Food and Beverage Industry set-up, or in a casual dining restaurant
- Must have knowledge and experience in Sales, Cost Control, Financial, People Management, and Local Store Marketing
- Good communication skills
- With a high regard for professionalism and business ethics
- Can handle conflicts effectively
- Having full knowledge and understanding of food service, food safety, and sanitation
- Can handle and train people
- Excellent customer relations and have the ability to resolve conflicts
- Strong leadership and management skills
- Can work under pressure and can multitask.
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