Store Manager

7 days ago

San Juan, National Capital Region, Philippines Songon Food Corporation Full time ₱900,000 - ₱1,200,000 per year

RESPONSIBILITIES AND DUTIES

  • Responsible for short- and long-term planning and the management of the store operations for both kitchen and service areas.
  • Ensuring incoming staff complies with company policy.
  • Training staff to follow Stores Standard Operating Procedures.
  • Train new and current employees on proper customer service practices.
  • Create a day-to-day manpower schedule and record payroll data.
  • Supervising daily shift operations.
  • Implement and maintain food & beverage sales/marketing programs.
  • Exercise quality control for both food and beverage.
  • Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
  • Implement procedures to increase guest and employee satisfaction.
  • Perform daily walk-through to ensure full compliance with Crosta Pizzeria standards, Department of Health regulations, and other Government strict policies.
  • Coach and counsel employees to reflect Crosta Pizzeria service standards and procedures.
  • Controlling operational costs and identifying ways to cut waste.
  • Coordinating daily front- and back-of-house restaurant operations.
  • Interacting with guests to get feedback on product quality and service level.
  • Respond efficiently and accurately to customer complaints.
  • Manage restaurant's good image and suggest ways to improve it.
  • Promote the brand in the local community through word-of-mouth and restaurant events.
  • Maintain communications with the management with regard to clients' and Employees' concerns.

QUALIFICATIONS:

  • Candidate must be a Bachelor's Degree holder of Hotel and Restaurant Management, Business Management, or any 4-year course
  • With at least 4 years of experience in the same position in a Food and Beverage Industry set-up, or in a casual dining restaurant
  • Must have knowledge and experience in Sales, Cost Control, Financial, People Management, and Local Store Marketing
  • Good communication skills
  • With a high regard for professionalism and business ethics
  • Can handle conflicts effectively
  • Having full knowledge and understanding of food service, food safety, and sanitation
  • Can handle and train people
  • Excellent customer relations and have the ability to resolve conflicts
  • Strong leadership and management skills
  • Can work under pressure and can multitask.

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