Store Manager

6 hours ago

San Juan, National Capital Region, Philippines SONGON FOOD CORPORATION Full time ₱360,000 - ₱420,000 per year

JOB SUMMARY

We are seeking a highly motivated and experienced Store Manager to oversee the daily operations of our restaurant. This role is responsible for ensuring smooth front-of-house and back-of-house operations, delivering excellent customer service, supervising and training staff, and upholding brand standards.

RESPONSIBILITIES AND DUTIES

Operational Management

  • Supervise and coordinate all daily restaurant operations across front-of-house (FOH) and back-of-house (BOH) areas.
  • Ensure compliance with company policies, health and safety regulations, and Standard Operating Procedures (SOPs).
  • Conduct daily walk-throughs to ensure the store meets Crosta Pizzeria's operational and cleanliness standards.
  • Maintain accurate records of payroll, attendance, and other administrative tasks.
  • Develop and manage daily manpower schedules based on operational needs.

Service Excellence

  • Monitor and maintain service quality standards to ensure exceptional customer experiences.
  • Resolve customer complaints effectively and promptly to maintain a high level of guest satisfaction.
  • Interact with guests to gather feedback on food quality and service, and implement improvements as needed.
  • Promote a positive store image and enhance brand presence within the local community.

Staff Training & Supervision

  • Train new and existing staff on company procedures, customer service, and operational standards.
  • Ensure incoming staff comply with store policies and expectations.
  • Continuously coach and develop team members to meet performance goals and uphold service standards.
  • Foster a collaborative and motivated team environment.

REQUIREMENTS:

  • Proven experience as a Restaurant Manager or in a similar leadership role.
  • Strong leadership, communication, and interpersonal skills.
  • Excellent problem-solving and decision-making abilities.
  • Familiarity with restaurant POS systems and management software.
  • Knowledge of health and safety regulations and restaurant licensing requirements.
  • Ability to work flexible hours, including evenings, weekends, and holidays.

Job Types: Full-time, Permanent

Pay: Php30, Php35,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Flexible schedule
  • Flextime
  • Paid training
  • Pay raise
  • Promotion to permanent employee
  • Staff meals provided

Work Location: In person

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