Store Manager

1 day ago

San Juan, National Capital Region, Philippines Natural9 Corporation Full time ₱1,200,000 - ₱1,800,000 per year

Job Purpose:

The Store Manager is responsible for the overall operations, profitability, and customer satisfaction of the pizza store. This includes managing staff, ensuring food quality and hygiene, inventory control, customer service, and adherence to company policies and standards.

Key Responsibilities:

  1. Operations Management

Ensure smooth daily operations of the store (opening to closing).

Monitor kitchen, delivery, and front-of-house operations.

Maintain high standards of food quality, hygiene, and cleanliness.

Enforce compliance with safety and sanitation regulations.

Implement and maintain store operating procedures and company policies.

  1. Team Management

Hire, train, schedule, and supervise staff (kitchen crew, service crew/cashier).

Conduct regular team meetings and performance evaluations.

Provide ongoing coaching, motivation, and disciplinary actions when needed.

Ensure adequate staffing during peak and off-peak hours.

  1. Customer Service

Ensure excellent customer service and handle customer complaints professionally.

Monitor customer feedback and work on improvements.

Train staff to provide consistent service excellence.

  1. Purchasing and Inventory & Cost Control

Handles the procurement/purchasing of needed items in the store

Oversee inventory management: ordering, receiving, and stock rotation.

Prevent wastage and manage food costs.

Conduct regular stock counts and manage shrinkage.

  1. Sales & Profitability

Meet or exceed sales targets and KPIs.

Implement local marketing strategies to increase sales (flyers, promotions, etc.).

Monitor and control labor costs, utilities, and overheads.

Prepare and analyze sales and expense reports.

  1. Cash Management

Ensure accurate cash handling, billing, and reconciliation.

Perform daily closing procedures including cash deposits.

Monitor POS systems and resolve discrepancies.

  1. Compliance & Reporting

Ensure the store complies with health, safety, and labor laws.

Prepare reports for senior management on store performance.

Ensure all documentation is accurate and up-to-date (licenses, training logs, etc.).

Key Skills & Competencies:

Strong leadership and team management skills

Excellent communication and interpersonal skills

Customer service focus

Organizational and problem-solving abilities

Financial literacy and cost-control acumen

Ability to multitask under pressure

Hands-on attitude and willingness to work on the floor

Qualifications:

Essential:

College Graduate

2–4 years of experience in QSR (Quick Service Restaurant) or F&B operations

Prior experience as Assistant Manager or Store Supervisor

Preferred:

Degree or diploma in hospitality/business management

Experience in a branded pizza chain/industry

Certification in food safety and hygiene

Key Performance Indicators (KPIs):

Store sales vs. target

Customer satisfaction score (CSAT/NPS)

Staff retention and productivity

Food cost and wastage percentage

Order accuracy and delivery time (if applicable)

Store audit and hygiene scores

Profit margins

d to support new store openings or train staff in nearby branches.

Flexibility in travel and shift timings is expected, especially during peak periods.

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Work Location: In person

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