Logistics Coordinator

4 weeks ago

Metro Manila Philippines Thrivemodal Full time

Overview The US Track and Trace Operations Specialist (Logistics Coordinator) plays a critical role in ensuring the smooth and timely movement of shipments by closely monitoring freight activity, maintaining real-time visibility, and proactively resolving transit issues. This role requires strong communication skills, attention to detail, and proficiency with logistics systems and Excel-based reporting tools. The role will serve as a liaison between agents, vendors, and internal teams, providing accurate updates, coordinating responses, and ensuring compliance with client service standards. Responsibilities Monitor and track all active shipments using the company’s Transportation Management Systems (TMS): Worldtrak and TAI. Communicate effectively with agents, carriers, and vendors via Zoom Phone and email to confirm shipment statuses, delivery appointments, and issue resolutions. Identify potential delays or exceptions in transit and proactively escalate or resolve them in coordination with relevant stakeholders. Update shipment milestones and documentation accurately within the TMS and internal tracking tools. Generate and maintain Excel reports for shipment visibility, performance tracking, and client reporting. Collaborate with the US operations team to ensure on-time delivery and adherence to client requirements. Support continuous improvement by identifying process gaps and suggesting efficiency enhancements. Qualifications Prior experience in Track and Trace, Freight Operations, or Logistics Coordination is preferred. Proficiency in Excel (data entry, tracking sheets, basic formulas, and reporting). Experience using Transportation Management Systems (TMS) — especially Worldtrak and TAI — is highly advantageous. Excellent verbal and written communication skills; comfortable handling professional correspondence via Zoom Phone and email. Strong accuracy in data entry, monitoring, and documentation. Ability to work in a fast-paced environment supporting US operations, including potential alignment with US business hours (EST). Amenable to start ASAP. Seniority level Associate Employment type Full-time Job function Manufacturing Industries Transportation, Logistics, Supply Chain and Storage #J-18808-Ljbffr

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