Call Center Representative

2 weeks ago

Quezon City, Philippines StackPH Full time

  • Provide exceptional customer service and support to clients through various communication channels.
  • Handle incoming calls and inquiries, addressing customer needs and resolving issues efficiently.
  • Maintain accurate records of customer interactions and transactions.
  • Assist in scheduling appointments and coordinating with relevant departments.
  • Demonstrate strong problem-solving skills to identify and resolve customer concerns.

Requirements

  • Educational Qualifications: College Diploma or equivalent
  • Experience Level: Junior: 6 months BPO experience
  • Skills and Competencies: Proficient in English language, strong customer service orientation, excellent problem-solving skills, ability to manage scheduling tasks, familiarity with call center operations, and technical proficiency.
  • Responsibilities and Duties: Ability to multitask and prioritize workload in a fast-paced environment
  • Qualities and Traits: Strong communication skills, patience, empathy, and a positive attitude towards customer service.
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