Remote Call Center Representative

Remote Call Center Representative MCI Lacub, Cordillera Admin Region, Philippines About MCI MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across industries such as healthcare, retail, government, education, telecom, technology, e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability, and reduce costs. Role Summary We’re looking for enthusiastic Remote Call Center Representatives to support inbound and outbound customer service initiatives for a diverse portfolio of well-known clients. In this role, you’ll handle incoming inquiries, proactively reach out to existing customers, and promote new products and services while delivering exceptional service. Key Responsibilities Handle inbound and outbound calls professionally and efficiently. Resolve customer issues on the first call through effective problem-solving. Research and retrieve information across systems to support customer needs. Accurately document interactions and process claims. Guide customers through options to find the best solutions. Follow scripts, policies, and procedures while using available resources. Protect customer privacy and handle sensitive information appropriately. Escalate complex issues to the appropriate team members. Stay current with training, updates, and program knowledge. Maintain consistent attendance and adhere to scheduling requirements. Requirements & Qualifications Must be 18 years or older. High school diploma or equivalent. Previous call center experience. Work-from-home experience. Strong proficiency in English, both written and spoken. Typing speed of at least 20 WPM. High-speed internet connection. Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). Familiarity with Windows operating systems. Skilled in troubleshooting and follow-up. Able to multitask and self-manage effectively. Excellent interpersonal skills. Authorized to work in the Philippines and reside within 80 km of our office. Willing to submit to a Level II background/security investigation with fingerprint and to drug screening. Benefits & Compensation MCI offers competitive compensation and a range of benefits designed to reward and support our team members. HMO coverage plus a dependent. Dental coverage. Free meal during training. Career growth and learning opportunities. Allowances for rice, clothing, laundry, and meals. Performance and loyalty bonuses. Employee shuttle services. Company retreats and off‑site events. In‑house dental assistance worth ₱5,000. Opportunities for growth and promotion. Work Environment Remote work from a home office that includes a dedicated quiet workspace and high-speed internet. You will be largely sedentary, using a computer and telephone headset for long periods. Equal Employment Opportunity At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. #J-18808-Ljbffr