Call Center Representative

1 week ago


Iloilo City, Philippines Lexie Staffing co. Full time

Job Description

We are seeking a customer service representative to join our team. The successful candidate will provide exceptional customer service by handling inbound and outbound calls efficiently, resolve customer issues and complaints with a professional and positive attitude, and maintain accurate records of customer interactions and transactions.

  • Provide exceptional customer service by handling inbound and outbound calls efficiently.
  • Resolve customer issues and complaints with a professional and positive attitude.
  • Maintain accurate records of customer interactions and transactions.
  • Follow communication scripts and procedures to ensure consistency in service.
  • Collaborate with team members to improve service delivery and customer satisfaction.
Requirements
  • Educational Qualifications: Bachelor’s degree in a relevant field preferred.
  • Experience Level: Entry-level; no prior experience required.
  • Skills and Competencies: Proficiency in English language, strong customer service skills, and familiarity with call center operations.
  • Qualities and Traits: Excellent communication skills, patience, empathy, and the ability to work in a fast-paced environment.
  • Working Conditions: Ability to work flexible hours, including evenings and weekends, in a call center environment.

We offer government-mandated benefits, insurance, health and wellness programs, and opportunities for professional development, including job training.

Lexie Staffing & Business Consulting Company is an equal opportunities employer.

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