Customer Support Representative

2 weeks ago

Angeles, Philippines Arcanys Full time

Overview

About Arcanys

Arcanys launched in 2010 to help entrepreneurs and innovators from Australia, Europe and other parts of the globe accelerate their software development with dedicated remote engineers from the Philippines.

Why work with us?

There’s a unique spirit to Arcanys—manifested in our amazing talents, passion for technology, and a strong focus on everyone’s career and personal development. As a company rooted in people, we make a point to offer exciting work opportunities and foster a culture that everyone can meaningfully contribute to.

Join us as a: Customer Support Representative

As a Customer Support you will provide guidance on various features and benefits, including those associated with other online platforms. In this position, you will engage with users through live chat, phone calls, email, and occasionally Zoom. Your responsibilities will also include regular troubleshooting and providing in-depth technical support for our internal systems. Collaboration is essential in this role, as you will work closely with other teams, facilitating the smooth transfer of queries between departments. The position is highly team-oriented, requiring consistent interaction with your Support teammates, while also allowing for periods of independent work. Your dedication to the customer’s success will be vital in framing their overall experience with our company.

Qualifications
  • Experience in a Customer Support role in digital media, SaaS or Real Estate products
  • Excellent verbal and written communication skills to clearly convey information to clients via phone, email, chat or Zoom meetings
  • Tech savvy - proficient with a variety of systems including Hubspot and proven experience troubleshooting software issues
  • Thrives working independently & a proactive approach - experience working from home and in a role that requires minimal supervision
  • Adaptability and flexibility - you will have proven experience taking on a variety of tasks as the needs of the organisation change
  • Team player - collaboration and team work is the key to our success We value your positive and enthusiastic approach to your team
  • Professional & Organized- you present professionally and are well organised in your work with excellent administrative abilities
The Perks

We like to make sure the talent is well taken care of, and here are just some of the benefits you will enjoy:

  • Top compensation based on expertise – we are only looking for top talent and pay accordingly.
  • Long-term work from home + allowances - we let you work from the comfort of your home + with amazing allowances, you get to enjoy
  • Reimbursable allowance of up to 15K for your home office setup
  • Standard 5-day work week from Monday to Friday.
  • Flat management style and open-door policy - no micromanagement and your voice is being heard
  • Enrolment to HMO for a maximum of 3 immediate dependents on your 1st day.
  • Incentive-based wellness program.
  • Toastmasters, English Classes, and other learning opportunities.
  • Free consultations with Arcanys registered nutritionist-dietitians.
#J-18808-Ljbffr

  • Customer Service Representative

    4 days ago

    Angeles City, Central Luzon, Philippines SUNRISE SEARCH & SUPPORT INC Full time $20,000 - $30,000 per year

    About the role Sunrise Search & Support Inc. is seeking an enthusiastic and customer-focused Customer Service Representative to join our dynamic team. In this full-time role, you will be providing exceptional customer service to our clients from the comfort of your own home. Our virtual process allows you to work flexibly while still being a vital part of...

  • Customer Support and Upselling Representative

    4 days ago

    Angeles, Philippines Australian Outsource Desk Inc. Full time

    Customer Service Representative (CSR) – Upselling Specialist (Engineering/IT Background) Location: 3F Plaza Victoria Bldg., Sto. Domingo, Angeles City Job Type: Full-Time | 7:00AM-4:00PM Shift. Job Summary: We are looking for a motivated and tech-savvy Customer Service Representative (CSR) with a strong background in Engineering or IT and exceptional...

  • Customer Service Representative

    4 days ago

    Angeles, Philippines InnoStack Full time

    We’re hiring Customer Service Representatives (CSRs) to join our growing team in Angeles, Pampanga! Whether you're experienced or just starting your career, we want passionate individuals who are ready to provide excellent customer support and thrive in a fast-paced environment. This role is perfect for individuals looking for stability, growth...

  • Customer Support and Upselling Representative

    2 weeks ago

    Angeles City, Philippines Australian Outsource Desk Inc. Full time

    Customer Service Representative (CSR) – Upselling Specialist (Engineering/IT Background) Location: 3F Plaza Victoria Bldg., Sto. Domingo, Angeles City Job Type: Full-Time | 7:00AM-4:00PM Shift. Job Summary: We are looking for a motivated and tech-savvy Customer Service Representative (CSR) with a strong background in Engineering or IT and exceptional...

  • Customer Service Representatiive

    2 weeks ago

    Angeles City, Philippines Global Support Full time

    Location:SM Clark Pampanga Angeles City Job Type: Full-time We are looking for a Call Center Representative to manage customer interactions via phone, email, or chat. The ideal candidate is a strong communicator with a customer-first mindset, capable of resolving issues efficiently and maintaining a positive brand image. Key Responsibilities: Answer...

  • Search Engine Support Representative

    4 days ago

    Angeles, Philippines LEX iSolutions PH Full time

    Location: Clark, Pampanga Salary: ₱20,000 + Performance Incentive (up to $500/month) Role Overview: Search Engine Support Representative - help users have a seamless search experience. You will respond to inquiries, provide accurate information, and maintain data integrity while working in a dynamic, global BPO environment. Key Responsibilities: Assist...

  • Customer Finance Support Representative

    2 days ago

    Angeles City, Central Luzon, Philippines LogiScale Inc. Full time ₱400,000 - ₱600,000 per year

    Job Summary:  Assists in determining lines of credit for customers; performing collection calls on past due merchandise/institutional accounts; collaborating cooperatively with customers and the client's personnel to secure payment. Must be able to manage collections on all types of accounts (merchandise/equipment/institutional) with a concentration in...

  • Customer Service Representative Premium IT Account

    4 days ago

    Angeles, Philippines LEX iSolutions PH Full time

    Location: Clark, Pampanga Salary: ₱28,500 + ₱15,000 Sign-On Bonus Role Overview: Customer Service Representative (Chat Support) for our Premium IT Account will handle customer inquiries through online chat, provide accurate technical assistance, and ensure service quality in a fast-paced, world-class environment. Key Responsibilities: Manage customer...

  • Customer Finance Support Representative

    2 days ago

    Angeles City, Central Luzon, Philippines SuperStaff Full time ₱900,000 - ₱1,200,000 per year

    Job Summary:  Assists in determining lines of credit for customers; performing collection calls on past due merchandise/institutional accounts; collaborating cooperatively with customers and the client's personnel to secure payment. Must be able to manage collections on all types of accounts (merchandise/equipment/institutional) with a concentration in...

  • Customer Service Representative

    4 days ago

    Angeles, Philippines StackPh Full time

    Job Description Customer Service Representative Responsible for assisting customers with inquiries, providing accurate information, and resolving concerns through calls, chats, or emails. Must have good communication skills, patience, and a customer-focused attitude. Fresh Grads & Hs/Shs are Welcome Open for newbie? 1-Day Process Virtual Process Earn up to...