Customer Support Representative

6 days ago

Cebu City, Central Visayas, Philippines ECLARO Full time ₱900,000 - ₱1,200,000 per year

**Role Title: Customer Support Representative

ECLARO: A quick Summary**
ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client's needs and solve business challenges through strategic staffing, permanent placement, custom outsourcing & offshoring. Utilizing our proprietary TRINIT-E Service Maturity Model, we help clients implement programs to promote innovation, automation and process improvement.

About the role:
We are seeking highly motivated and dedicated 
Customer Service Representative
 to join our team. As a Customer Service Representative, you will be responsible for delivering exceptional service to our clients by handling inquiries, providing assistance, and resolving issues in a professional and efficient manner.

Key Responsibilities:

  • Handle customer inquiries and provide accurate information about products and services
  • Assist customers in resolving account-related issues or concerns
  • Process transactions and maintain accurate customer records
  • Ensure customer satisfaction by delivering prompt and efficient service
  • Escalate complex issues to appropriate departments for further assistance
  • Adhere to company policies, procedures, and security measures to protect customer information
  • Meet performance metrics such as call quality, resolution time, and customer satisfaction

Qualifications:

  • Are a college graduate, with or without a background in the Customer Experience Solutions industry
  • Have at least six (12) months of background in the Customer Experience Solutions industry
  • Have good English communication skills, both written and verbal
  • Have excellent customer service, problem-solving, and multitasking skills
  • Have superb computer skills, with proficiency in navigating multiple systems
  • Are open to working on a rotating schedule, which may include night shifts, weekends, and holidays as needed. Must be available to work onsite.

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Supportive and dynamic team environment
  • Continuous training to enhance your skills

If you are passionate about providing top-notch customer service and are eager to grow in the financial services industry, we encourage you to apply

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