Customer Support Representative

4 weeks ago

Cebu City, Philippines Select VoiceCom Full time

Overview As a Customer Support Representative, you will be supporting people in the US and assisting them in managing pharmacy prescription benefits. Responsibilities Assisting customers in managing prescription benefits, handling processing issues, and acquiring savings cards Assisting clients in understanding their target copay and available pharmacy discount programs Guiding customers through the process of using savings cards at pharmacies to check for potential discounts Working closely with pharmacists to reverse claims and process overrides as needed Educating customers about available services, benefits, and procedures to ensure they can maximize their care experience Addressing and resolving customer complaints and issues by identifying solutions quickly and effectively Escalating complex issues to senior staff or other departments as needed What you’ll need Associate’s/Bachelor’s Degree an advantage, but not required At least 1 year of experience as a Customer Support Representative Excellent English communication skills both written and verbal Must have excellent command of the English language, with neutral or American accent Professional, courteous, and responsive customer service and phone skills Strong phone and verbal communication skills along with active listening Detail-oriented Multi-tasking skills Willing to work on-site About Select VoiceCom Select VoiceCom is an American and Australian-owned company providing call center services. We aim to provide first-class service to clients while fostering a great work environment for employees. Our employees are encouraged to feel proud in their work and to share positive experiences. The owners and managers listen to feedback and consider its impact on employees when making company decisions. If you are considering a move or seeking a new career with opportunities to learn and grow, apply at Select VoiceCom today and join the growing SVC family. Benefits Medical/Dental coverage (HMO) after 1 month; free HMO coverage for 1 dependent after 6 months Life insurance program Free weekly in-house massage Career development Service incentive leave program Annual salary increase based on performance Fun and family-like working environment Quarterly team outings Excellent office location in Cebu IT Park #J-18808-Ljbffr

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