Operations Scheduling Manager – Healthcare

2 days ago

Morong, Philippines Cyzerg Full time

Overview

Operations Scheduling Manager – Healthcare | Clark, Freeport and Special Economic Zone, Central Luzon, Philippines

We are looking for an experienced and dependable Scheduling Manager with proven leadership experience and strong organizational and communication skills to join our team. The ideal candidate will oversee the scheduling operations and lead a team that supports one of our clients in the U.S. This role requires working U.S. hours and being based in our Pampanga office.

Responsibilities
  • Oversee Scheduling Team: Lead, train, and support the scheduling staff, ensuring the team follows scheduling protocols and meets organizational needs
  • Create and Review Schedules: Oversee the development of work schedules to ensure the appropriate staff and resources are allocated efficiently for operational requirements
  • Coordinate with Management and Departments: Work closely with department heads, HR, and other stakeholders to align schedules with staffing needs, business priorities, and employee availability
  • Monitor Scheduling Systems: Manage the scheduling software or tools to maintain accurate, up-to-date schedules and resolve any discrepancies that arise
  • Handle Schedule Adjustments: Respond to unexpected scheduling changes such as staff absences, increased workload, or other urgent requests and make appropriate adjustments in real-time
  • Ensure Compliance: Ensure that all scheduling practices are compliant with the company policies
  • Report and Analyze: Track scheduling metrics, such as overtime, shift coverage, and staffing levels. Analyze data to identify trends, optimize resource allocation, and report findings to senior management
  • Problem Resolution: Address and resolve any conflicts or issues related to scheduling, such as employee disputes, shift swaps, or excessive overtime
  • Forecast and Plan: Assist in forecasting staffing needs based on projected workloads, peak times, or special events and work with HR to adjust schedules accordingly
  • Continuous Improvement: Recommend and implement improvements to scheduling processes and systems to increase efficiency and accuracy
Requirements
  • Minimum 5 years of experience in scheduling or workforce management
  • Proven leadership or managerial experience in a similar role
  • Strong written and verbal communication skills in English
  • Bachelor’s degree in Business or a related field
  • High attention to detail and strong organizational skills
  • Self-driven, adaptable, and proactive mindset
  • Must be dependable, honest, and solution-oriented
  • Willing to work full-time onsite in Clark, Pampanga
Benefits
  • Competitive salary depending on education & experience
  • Paid medical insurance/HMO with Philcare (enrollment on day 1)
  • Get up to 15 days of paid time off, monthly short leaves, marriage leaves, and additional unpaid vacation leaves
  • Earn as much as PHP 13,500 from the employee referral program
  • Annual salary increases with a predictable percentage increase based on performance review
  • Annual year-end bonus and monthly bonuses based on performance
  • Happy Hour every Friday – Free meal every Friday with an extra hour of break time to bond with the team
  • Annual team-building and career development plans – opportunities to grow
  • Casual wear in the office
  • Flat organization with an open-door policy
  • Company-paid certifications and trainings
#J-18808-Ljbffr

  • Healthcare Operations Lead

    1 week ago

    Morong, Philippines beBeeHealthcare Full time ₱1,500,000 - ₱2,000,000

    Job OverviewOur organization seeks a seasoned and people-focused Team Manager to lead an expanding healthcare program. This role drives performance, coaches, and mentors teams while ensuring exceptional service that meets client expectations in the healthcare sector.Key ResponsibilitiesLead, manage, and inspire a team of customer service representatives...

  • Healthcare Team Manager

    1 week ago

    Morong, Philippines Sutherland Full time

    OverviewSutherland is seeking an experienced and people-focused Team Manager to lead our growing Healthcare - Ortho program. As a Team Manager, you will drive performance, coach and mentor teams, and ensure service excellence that meets the expectations of our clients in the healthcare and orthopedic sector.Key ResponsibilitiesLead, manage, and inspire a...

  • Healthcare Team Manager

    7 days ago

    Morong, Philippines Sutherland Full time

    About SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've created over 200 unique...

  • Team Manager

    2 days ago

    Morong, Philippines Sutherland Full time

    Sutherland Clark Freeport and Special Economic Zone, Central Luzon, Philippines Team Manager - Healthcare - Clark Sutherland Clark Freeport and Special Economic Zone, Central Luzon, Philippines 1 month ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. About SutherlandArtificial Intelligence. Automation. Cloud...

  • Healthcare Team Manager

    2 days ago

    Morong, Philippines Sutherland Full time

    About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200...

  • Healthcare Program Lead

    2 weeks ago

    Morong, Philippines beBeeLeader Full time ₱600,000 - ₱800,000

    Lead Healthcare Program TeamWe seek a dynamic and results-driven team leader to drive performance, coach and mentor teams, and ensure service excellence in the healthcare sector.Key ResponsibilitiesManage and inspire a team of customer service representatives supporting a US-based orthopedic healthcare account.Monitor daily operations, ensuring adherence to...

  • Healthcare Sector Leadership Position

    7 days ago

    Morong, Philippines beBeeManagement Full time ₱4,000,000 - ₱6,000,000

    Job Title:Healthcare Operations ManagerJob Description:We are seeking a skilled and experienced Healthcare Operations Manager to lead our healthcare team. The successful candidate will be responsible for driving performance, coaching, and mentoring teams to ensure service excellence that meets the expectations of our clients in the healthcare sector.Key...

  • Operations Manager

    2 weeks ago

    Morong, Philippines beBeeOperational Full time $60,000 - $100,000

    Job Title:Operations Manager, Insurance Denials Job Summary:The Operations Manager for Insurance Denials will oversee the correction of eligibility denials using various insurance portals. This role requires a strong understanding of US Healthcare insurance and the ability to work efficiently in a fast-paced environment. Key Responsibilities: Manage workflow...

  • Credit Specialist

    2 days ago

    Morong, Philippines The Medical City Full time

    The Medical City Clark is a leading healthcare provider in Central Luzon, dedicated to offering top-notch healthcare services and a patient-centric approach. We are currently looking for a highly skilled and motivated Credit Specialist to join our growing team. If you are passionate about finance, have strong attention to detail, and want to contribute to...

  • Sr. Operations Manager – Tech Sales

    2 weeks ago

    Morong, Philippines Sutherland Full time

    Company DescriptionArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise. We work with iconic brands worldwide, delivering market-leading technology and business process excellence. We've created multiple inventions under patents across AI and...