Team Manager

4 weeks ago

Morong, Philippines Sutherland Full time

Sutherland Clark Freeport and Special Economic Zone, Central Luzon, Philippines

Team Manager - Healthcare - Clark

Sutherland Clark Freeport and Special Economic Zone, Central Luzon, Philippines

1 month ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

Company Description
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Job Description
Sutherland is seeking an experienced and people-focused Team Manager to lead our growing Healthcare - Ortho program. As a Team Manager, you will drive performance, coach and mentor teams, and ensure service excellence that meets the expectations of our clients in the healthcare and orthopedic sector.
Key Responsibilities:

  • Lead, manage, and inspire a team of customer service representatives supporting a US-based orthopedic healthcare account.
  • Monitor daily operations, ensuring adherence to quality standards, productivity, and service level agreements (SLAs).
  • Conduct regular coaching, feedback sessions, and performance evaluations to help team members meet and exceed goals.
  • Analyze team performance metrics and identify trends, root causes, and actionable insights for improvement.
  • Implement and sustain performance improvement strategies to enhance the customer experience.
  • Serve as a key point of contact between the client and internal teams, ensuring alignment on business goals and priorities.
  • Foster a culture of accountability, continuous learning, and employee engagement.
Qualifications
  • Minimum of 1-2 years of experience as a Team Manager/Team Leader in a BPO/Call Center environment, preferably supporting a Healthcare or, Insurance account.
  • have experience in eligibility and benefits, claims, and or Revenue Cycle Management.
  • Strong leadership, coaching, and people management skills.
  • Demonstrated ability to drive team performance and achieve operational goals.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Amenable to work on a night shift and in office/onsite setup in Clark.
Additional Information
Internal Qualifications:
  • Must have FY24 PDP score of Exceeds Expectations (4) or Outstanding (5)
  • Tenure of at least 18 months
  • No Active DA
  • Leadership experience in a Healthcare is an advantage
  • willing to work onsite in Clark
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Management
  • Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Sutherland by 2x

Get notified about new Manager jobs in Clark Freeport and Special Economic Zone, Central Luzon, Philippines .

Mabalacat, Central Luzon, Philippines 1 week ago

Tarlac City, Central Luzon, Philippines 1 week ago

Mabalacat, Central Luzon, Philippines 4 weeks ago

Store Supervisor/ Assistant Supervisor - Angeles City Pampanga

Mabalacat, Central Luzon, Philippines 2 weeks ago

Operations Scheduling Manager – Healthcare

Clark Freeport and Special Economic Zone, Central Luzon, Philippines 3 weeks ago

Mabalacat, Central Luzon, Philippines 4 weeks ago

Mabalacat, Central Luzon, Philippines 4 weeks ago

Tarlac City, Central Luzon, Philippines 2 weeks ago

Tarlac, Central Luzon, Philippines 2 weeks ago

Concepcion, Central Luzon, Philippines 1 month ago

Store Supervisor/ Assistant Supervisor - North Central Luzon

Clark Freeport and Special Economic Zone, Central Luzon, Philippines 3 weeks ago

Porac, Central Luzon, Philippines 2 weeks ago

Tarlac, Central Luzon, Philippines 11 hours ago

Mabalacat, Central Luzon, Philippines 4 weeks ago

Clark Freeport and Special Economic Zone, Central Luzon, Philippines 1 week ago

Store Supervisor/ Assistant Supervisor (Metro Town Mall)

Tarlac City, Central Luzon, Philippines 2 weeks ago

CLARK | Operations Supervisor - Business-to-Business

San Fernando, Central Luzon, Philippines 2 weeks ago

Store Supervisor/ Assistant Supervisor -

Capas, Central Luzon, Philippines 2 weeks ago

Furniture Production Manager 3 yrs exp Salary 20k - 30k - Bacolor

Bacolor, Central Luzon, Philippines 2 weeks ago

Bacolor, Central Luzon, Philippines 5 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Healthcare Team Manager

    4 weeks ago

    Morong, Philippines Sutherland Full time

    About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200...

  • Senior Team Lead

    3 weeks ago

    Morong, Philippines IntouchCX Full time

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Team Lead

    4 weeks ago

    Morong, Philippines IntouchCX Full time

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Accounting Support Specialist

    1 week ago

    Morong, Philippines Technology Elite - Build YOUR Elite Team Full time

    Overview Accounting Support Specialist role at Technology Elite - Build YOUR Elite Team . Arrangement: 1 month onsite training then Hybrid (3x onsite, 2x WFH). Shift: 8am-5pm, PHT. This role is responsible for delivering day-to-day financial operations support across accounts payable, accounts receivable, and bookkeeping functions. Working as part of the...

  • Cloud Administrator

    4 weeks ago

    Morong, Philippines Technology Elite - Build YOUR Elite Team Full time

    Overview We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application. The team is looking for a full time Cloud Administrator to manage internal systems, support day-to-day IT needs, and lead key infrastructure projects. This role is essential to keeping our remote team running smoothly and...

  • Accounting Support Specialist

    3 weeks ago

    Morong, Philippines Technology Elite - Build YOUR Elite Team Full time

    Overview We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application. Arrangement 1 month onsite training then Hybrid (3x onsite, 2x WFH) Shift 8am-5pm, PHT About the Job This role is responsible for delivering day-to-day financial operations support across accounts payable, accounts...

  • AU Bookkeeper

    3 days ago

    Morong, Philippines Technology Elite - Build YOUR Elite Team Full time

    Direct message the job poster from Technology Elite - Build YOUR Elite Team Sourcing Specialist | Hiring for IT Engineers and Accounting professionals - bridging top talent with the right opportunities We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application. We are seeking a...

  • Patching Engineer

    4 weeks ago

    Morong, Philippines InfoHedge Technologies LLC Full time

    Position Overview We are looking for an individual who can demonstrate technical proficiency, has strong verbal and written communication skills, and has the desire to learn and be involved in maintaining the security of our clients through the patching process. The Patching Engineer, as part of the Platform Team, is responsible for managing and maintaining...

  • Patching Engineer

    4 weeks ago

    Morong, Philippines Thrive Full time

    Position Overview We are looking for an individual who can demonstrate technical proficiency, has strong verbal and written communication skills, and has the desire to learn and be involved in maintaining the security of our clients through the patching process. The Patching Engineer, as part of the Platform Team, is responsible for managing and maintaining...

  • Collections Team Leader | Financial Account | Clark

    4 weeks ago

    Morong, Philippines Sutherland Full time

    Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve...