Healthcare Sector Leadership Position

16 hours ago

Morong, Philippines beBeeManagement Full time ₱4,000,000 - ₱6,000,000
Job Title:

Healthcare Operations Manager


Job Description:

We are seeking a skilled and experienced Healthcare Operations Manager to lead our healthcare team. The successful candidate will be responsible for driving performance, coaching, and mentoring teams to ensure service excellence that meets the expectations of our clients in the healthcare sector.


Key Responsibilities:
  • Lead, manage, and inspire a team of customer service representatives supporting a US-based healthcare account.
  • Monitor daily operations, ensuring adherence to quality standards, productivity, and service level agreements (SLAs).
  • Conduct regular coaching, feedback sessions, and performance evaluations to help team members meet and exceed goals.
  • Analyze team performance metrics and identify trends, root causes, and actionable insights for improvement.
  • Implement and sustain performance improvement strategies to enhance the customer experience.
  • Serve as a key point of contact between the client and internal teams, ensuring alignment on business goals and priorities.
  • Foster a culture of accountability, continuous learning, and employee engagement.

Required Skills and Qualifications:
  • Minimum of 1-2 years of experience as a Team Manager/Team Leader in a BPO/Call Center environment, preferably supporting a Healthcare or Insurance account.
  • Experience in eligibility and benefits, claims, and/or Revenue Cycle Management.
  • Strong leadership, coaching, and people management skills.
  • Demonstrated ability to drive team performance and achieve operational goals.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Amenable to work on a night shift and in an office/onsite setup in Clark.

Benefits:
  • Internal Qualifications:
    • Must have FY24 PDP score of Exceeds Expectations (4) or Outstanding (5)
    • Tenure of at least 18 months
    • No Active DA
    • Leadership experience in a Healthcare is an advantage
    • Willing to work onsite in Clark

Additional Information:

The ideal candidate should have a strong understanding of the healthcare industry and excellent leadership skills. If you are a motivated and results-driven professional looking for a challenging role, please apply now

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