Operations Specialist, Client Partnership

Operations Specialist, Client Partnership

S&P Global Makati, National Capital Region, Philippines

Overview

Role within the Commodity Insights division in Manila, focusing on supporting the Channel Management group, launching new distribution partners and products, and ensuring consistency of processes for Channel Partnerships.

Responsibilities And Impact

• Liaise with Channel Partners and Commodity Insights internal departments to facilitate operational processes.
• Lead or support onboarding of new Channel Partners and roll out new products/enhancements across Channel Partners.
• Identify and resolve Channel Partner Excellence issues in a timely manner.
• Support onboarding of new Channel Partners and roll out product enhancements across Channel Partners.
• Participate in ad-hoc projects enabling new and existing processes between Commodity Insights and Channel Partners.
• Support programs to motivate and enable Platts channel partners to drive new business growth.
• Manage content of Partner Portal.
• Address product fulfillment escalations on channel partner platforms.
• Investigate discrepancies in Channel ACV and revenue reporting.
• Address internal and external Sales Rep queries, including billing queries.
• Ensure team process guides, workflows and RACIs are updated regularly.

General Performance Reports

• Report on Channel activity and lead generation.
• Facilitate Channel Partner Pipeline.
• Provide advanced level reporting and in-depth analysis of Channel Partner activity and revenue.
• Prepare ad-hoc reports for Channel management and Finance.
• Deliver bi-monthly presentations/updates to Channel Management.

Champion on Processes / Systems

• Update teams on enhancements and new processes.
• Ensure data governance, compliance, and alignment with corporate audit requirements.
• Facilitate governance of the Channel Partner platform.
• Support management of partner contracts details in Salesforce.
• Analyze product offerings and reconcile with internal systems and data feeds.

Projects

• Support Channel Working Group initiatives and processes.
• Roll out package-level fulfilment across channel partners.
• Cover Channel Partner Excellence projects and ad-hoc tasks as required.

Required Skills

• Bachelor’s degree in Business Administration, Communication, or related field.
• 2-5 years of experience in client management, sales operations, or similar role.
• Excellent verbal and written communication skills.
• Proven stakeholder management ability with rapport-building and trust.
• Confident, articulate, with strong presentation skills.
• Strong analytical and reporting skills with proficiency in Excel and Power BI.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• Experience with CRM tools, particularly Salesforce.

About S&P Global Commodity Insights

At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables customers to make decisions with conviction and create long-term value. We connect thought leaders, market participants, governments, and regulators to co-create solutions that drive progress in energy transition across oil & gas, power, chemicals, metals, agriculture, and shipping. S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI).

For more information, visit

What’s In It For You?

Our purpose is to accelerate progress by turning information into essential intelligence. We hire diverse, curious people who collaborate to power global markets and help customers navigate tomorrow.

Our Values

Integrity, Discovery, Partnership. We focus on Powering Global Markets and work with a foundation of integrity, a spirit of discovery, and close partnership with colleagues and customers.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other protected status. If you need an accommodation during the application process, please email

If you require more information about benefits by country, visit:

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