Operations Specialist, Client Partnership

About the Role

Grade Level (for internal use): 09

The Team: The successful candidate for this role will be part of the growing Commodity Insights division in Manila and a pioneering role locally.

Responsibilities and Impact

This position is aligned to Channel Partner Excellence team and will be responsible for supporting the Channel Management group, helping to launch new distribution partners and products, and ensure consistency of processes surrounding S&P Global Commodity Insights Channel Partnerships.

General Operations

• Liaise with Channel Partners and Commodity Insights internal departments as necessary to facilitate operational processes
• Lead / support onboarding of new Channel Partners as well as roll out new products and enhancements across Channel Partners
• Ensure Channel Partner Excellence issues are identified and resolved timely.
• Support effort to onboard new Channel Partners as well as roll out new products and enhancements across Channel Partners
• Participate in ad-hoc projects facilitating new and existing processes between Commodity Insights and such Channel Partners.
• Support programs to motivate and enable Platts channel partners to drive new business growth
• Manage content of Partner Portal
• Address product fulfillment escalations over channel partner platforms
• Investigate discrepancies in Channel ACV and revenue reporting
• Address internal and external Sales Rep queries, including billing queries
• Ensure that the team process guides, workflows and RACIs are updated regularly.

General Performance Reports

• Report on Channel activity and lead generation
• Facilitate Channel Partner Pipeline
• Advanced level reporting and in-depth analysis of reports related to Channel Partner activity and revenue
• Ad-hoc reports for Channel management & Finance
• Bi-monthly presentations / updates to Channel Management

Champion on Processes / Systems

• Update teams on enhancements and new processes
• Ensure Data Governance / Compliance and satisfaction of corporate audit requirements
• Facilitate Channel Partner platform governance
• Support management of partner contracts details in Salesforce
• Analysis of product offerings and subsequent reconciliation with internal systems and feeds

Projects

• Support Channel Working Group initiatives and processes
• Roll out package level fulfilment across channel partners
• Cover for Channel Partner Excellence projects
• Ad-hoc projects and tasks as required

What We're Looking For

Required Skills:

• Bachelor’s degree in Business Administration, Communication, or a related field is required.
• 2-5 years of experience in client management or sales operations or a similar role.
• Excellent verbal and written communication skills.
• Proven experience in stakeholder management, with the ability to build rapport and trust.
• Confident and articulate, with strong presentation skills.
• Strong analytical/reporting skills with proficiency in Excel and Power BI.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• Experience working with CRM tools, particularly Salesforce.

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About S&P Global Commodity Insights

At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.

We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.

S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.

For more information, visit:

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We are 35,000+ strong worldwide—driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. We start with integrity, bring a spirit of discovery to our work, and collaborate with customers to achieve shared goals.

Benefits:

Our benefits include health and wellness coverage, flexible downtime, continuous learning, retirement planning, education assistance, family-friendly perks, and additional employee perks. For more information on benefits by country visit:

Global Hiring and Opportunity at S&P Global

We are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit.

Recruitment Fraud Alert

If you receive an email from a spglobalind.com domain or other regional domains, it is a scam. Do not pay money for job applications, interviews, offer letters, or pre-employment training. Report suspicious activity to For guidelines, visit the fraud awareness page.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, unemployment status, or any other status protected by law. For accommodation requests during the application process, email

US Candidates Only: EEO is the Law Poster reference: Pay Transparency Nondiscrimination Provision - link:

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