Customer Service Assistant Manager

5 months ago

Muntinlupa City, Philippines Gavin Ventures Inc. Full time
Job Description:

The Assistant Manager of Customer Support plays a pivotal role in ensuring the seamless delivery of customer service within the sports betting industry.

Their primary objective is to assist the Manager in overseeing and optimizing all aspects of customer support operations.

This includes setting and maintaining high standards of service, monitoring team performance, implementing efficient processes and improvements, and resolving escalated customer issues.

By fostering a culture of excellence and continuous improvement, the Assistant Manager contributes to enhancing customer satisfaction, loyalty, and retention in the dynamic sports betting landscape.

Requirements:

Minimum of 3-5 years of experience in customer service roles, with at least 1-2 years in a supervisory or leadership capacity.
Profound understanding of the sports betting industry, including its products, services, and customer dynamics.
Familiarity with industry regulations, compliance standards, and best practices.
Strong leadership abilities with proven experience in effectively managing and motivating teams.
Demonstrated commitment to delivering exceptional customer service and exceeding customer expectations.
Proven track record of handling escalated customer issues with diplomacy and professionalism.
Ability to empathize with customers, resolve conflicts, and address complex inquiries or complaints.
Collaborate effectively with cross-functional teams, including marketing, operations, and technical support, to achieve common goals.
Experience in fostering a collaborative and inclusive team culture that promotes knowledge sharing and continuous improvement.
Ability to delegate tasks, provide constructive feedback, and promote a positive work environment.
Flexibility to adapt to changing business requirements, industry trends, and customer needs.
Resilience in managing challenging situations and maintaining composure under pressure.
Exceptional organizational skills with the ability to prioritize tasks, manage time efficiently, and meet deadlines in a fast-paced environment.
Attention to detail and accuracy in handling customer records, documentation, and reports.
Strong analytical and problem-solving skills, with the ability to identify issues, evaluate options, and implement effective solutions.
Excellent verbal and written communication skills, with the ability to articulate ideas clearly and concisely.
Proficiency in active listening, negotiation, and interpersonal skills.

  • Customer Service Assistant Manager

    5 months ago

    Muntinlupa City, Philippines Gavin Ventures Inc. Full time

    Job Description: The Assistant Manager of Customer Support plays a pivotal role in ensuring the seamless delivery of customer service within the sports betting industry. Their primary objective is to assist the Manager in overseeing and optimizing all aspects of customer support operations. This includes setting and maintaining high standards of service,...

  • Account Management Professional for Web Development

    1 month ago

    Iloilo City, Western Visayas, Philippines Project Assistant Full time

    Job DescriptionProject Assistant Account ManagerWe are seeking an experienced Account Manager to join our dynamic team at Project Assistant, a leading web design, development, and marketing company.As an Account Manager, you will be responsible for building and maintaining strong relationships with our esteemed clients, ensuring seamless communication and...

  • Digital Solutions Manager

    3 weeks ago

    Iloilo City, Western Visayas, Philippines Project Assistant Full time

    Project Assistant is a dynamic web design, development, and marketing company committed to crafting exceptional digital experiences. Our team is a blend of creative visionaries and tech-savvy professionals dedicated to delivering innovative solutions that drive our clients' success.About the RoleWe are seeking an experienced Digital Solutions Manager to join...

  • Customer Service Representative

    3 weeks ago

    Mandaluyong City, National Capital Region, Philippines TOPSERVE SERVICE SOLUTIONS INC Full time

    **Job Title:** Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our sales team as a Customer Service Representative. As a key member of our team, you will be responsible for providing excellent customer service, ensuring a smooth customer experience, and contributing to the growth and success of our...

  • Customer Service Representative

    4 weeks ago

    Quezon City, National Capital Region, Philippines TOPSERVE SERVICE SOLUTIONS, INC Full time

    We are seeking a highly skilled Customer Service Specialist to join our team at TOPSERVE SERVICE SOLUTIONS, INC. The ideal candidate will have excellent communication skills and be able to work in a fast-paced environment.Job Description:The Customer Service Specialist will be responsible for receiving calls from expansion partners, assisting and resolving...

  • Assistant Service Manager Elevator and escalator service

    7 months ago

    Muntinlupa, Philippines John Clements Recruitment Inc. Full time

    • Assists his superior in planning and organizing the overall activities of the Service Department in line with its objective of keeping the company's set quality and standards for regular and special service jobs of elevators and escalators• Assists his superior in the preparation of contract proposals for newly turned-over projects and old projects...

  • Customer Service Associate Manager

    7 months ago

    Muntinlupa, Philippines RecruiterPH Full time

    Job Description: Meets required performance standards including but not limited to managing Service Level, Productivity, Efficiency, Quality, etc. Works closely with the Contact Center Lead, Global Process Owner, and Senior Leadership to determine program goals and initiatives. Seeks opportunities to increase customer satisfaction and deepen client...

  • Assistant Service Manager Elevator and escalator service

    7 months ago

    Muntinlupa city, Philippines John Clements Recruitment Inc. Full time

    • Assists his superior in planning and organizing the overall activities of the Service Department in line with its objective of keeping the company's set quality and standards for regular and special service jobs of elevators and escalators • Assists his superior in the preparation of contract proposals for newly turned-over projects and old projects...

  • Customer Service Associate Manager

    7 months ago

    Muntinlupa, Philippines RecruiterPH Full time

    Job Description: Meets required performance standards including but not limited to managing Service Level, Productivity, Efficiency, Quality, etc. Works closely with the Contact Center Lead, Global Process Owner, and Senior Leadership to determine program goals and initiatives. Seeks opportunities to increase customer satisfaction and deepen client...

  • Assistant Service Manager Elevator and escalator service

    7 months ago

    Muntinlupa city, Philippines John Clements Recruitment Inc. Full time

    • Assists his superior in planning and organizing the overall activities of the Service Department in line with its objective of keeping the company's set quality and standards for regular and special service jobs of elevators and escalators • Assists his superior in the preparation of contract proposals for newly turned-over projects and old projects...

  • Assistant Service Manager

    4 weeks ago

    Muntinlupa, Philippines John Clements Recruitment Inc. Full time

    • Assists his superior in planning and organizing the overall activities of the Service Department in line with its objective of keeping the company's set quality and standards for regular and special service jobs of elevators and escalators • Assists his superior in the preparation of contract proposals for newly turned-over projects and old projects...

  • Financial Operations Coordinator

    3 weeks ago

    Iloilo City, Western Visayas, Philippines Project Assistant Full time

    About the Role:">Project Assistant is seeking an experienced Bookkeeper to join our team. The ideal candidate will have expertise in managing finances for travel agencies, ensuring accurate record-keeping, and supporting the agency's financial operations with precision and efficiency.">Responsibilities:">Maintain and reconcile financial records, including...

  • Customer Service Specialist

    3 months ago

    Quezon City, Philippines TOPSERVE SERVICE SOLUTIONS, INC Full time

    Duties and Responsibilities:➢ Received calls from expansion partners.➢ Assist and resolve all calls.➢ Encode all call data.➢ Encoding on accounting system➢ Handling customer service and/or complaints.Qualifications:➢ Must be college graduate (4-year course)➢ No experience needed.➢ Must be computer literate.➢ Have good communication...

  • Customer Service Specialist

    3 months ago

    Quezon City, Philippines TOPSERVE SERVICE SOLUTIONS, INC Full time

    Duties and Responsibilities: ➢ Received calls from expansion partners. ➢ Assist and resolve all calls. ➢ Encode all call data. ➢ Encoding on accounting system ➢ Handling customer service and/or complaints. Qualifications: ➢ Must be college graduate (4-year course) ➢ No experience needed. ➢ Must be computer literate. ➢ Have good...

  • Assistant Service Manager

    4 weeks ago

    Muntinlupa city, Philippines John Clements Recruitment Inc. Full time

    • Assists his superior in planning and organizing the overall activities of the Service Department in line with its objective of keeping the company's set quality and standards for regular and special service jobs of elevators and escalators • Assists his superior in the preparation of contract proposals for newly turned-over projects and old projects...

  • Assistant Service Manager elevator and escalator

    7 months ago

    Muntinlupa city, Philippines John Clements Recruitment Inc. Full time

    Assists his superior in planning and organizing the overall activities of the Service Department in line with its objective of keeping the company's set quality and standards for regular and special service jobs of elevators and escalators Assists his superior in the preparation of contract proposals for newly turned-over projects and old projects without a...

  • Financial Operations Specialist

    1 month ago

    Iloilo City, Western Visayas, Philippines Project Assistant Full time

    Job OverviewWe are seeking an experienced Bookkeeper to join our team at Project Assistant, a dynamic web design, development, and marketing company committed to crafting exceptional digital experiences.About the RoleThe ideal candidate will ensure accurate record-keeping, manage transactions, and support the agency's financial operations with precision and...

  • Customer Service Associate Manager

    7 months ago

    Muntinlupa, Philippines RecruiterPH Full time

    Job Description:Meets required performance standards including but not limited to managing Service Level, Productivity, Efficiency, Quality, etc.Works closely with the Contact Center Lead, Global Process Owner, and Senior Leadership to determine program goals and initiatives.Seeks opportunities to increase customer satisfaction and deepen client...

  • Assistant Service Manager

    4 weeks ago

    Muntinlupa city, Philippines John Clements Recruitment Inc. Full time

    • Assists his superior in planning and organizing the overall activities of the Service Department in line with its objective of keeping the company's set quality and standards for regular and special service jobs of elevators and escalators • Assists his superior in the preparation of contract proposals for newly turned-over projects and old projects...

  • Assistant Service Manager elevator and escalator

    7 months ago

    Muntinlupa city, Philippines John Clements Recruitment Inc. Full time

    Assists his superior in planning and organizing the overall activities of the Service Department in line with its objective of keeping the company's set quality and standards for regular and special service jobs of elevators and escalators Assists his superior in the preparation of contract proposals for newly turned-over projects and old projects without a...