Customer Service Associate Manager
7 months ago
Job Description:Meets required performance standards including but not limited to managing Service Level, Productivity, Efficiency, Quality, etc.Works closely with the Contact Center Lead, Global Process Owner, and Senior Leadership to determine program goals and initiatives.Seeks opportunities to increase customer satisfaction and deepen client relationships.Takes ownership in resolving and managing end-customer issues and escalations.Manages staff assignment based on business needs and unit capacity. This may include process migrations, hiring, infrastructure and Technology implementation.Builds capacity through resource planning, cross training and managing operation within approved budget.Leads, directs, evaluates, and develops internal resources to take key positions as Supervisors/Team Leaders through assisting in the execution of Career Development Plans.Conceptualizes and implements internal rewards and recognition employee programs within the unit for retention and growth.Communicates internal updates and builds synergies across different teams towards attaining a common objective.Assists and provides guidance in hiring and screening of candidates.Ensures readiness of Business Continuity Plan and leads implementation, if necessary.Manages compliance to company policies and effects disciplinary measures on violations.Job Qualifications:College Graduate / Bachelors Degree5+ years of relevant experience in Individual Life Insurance, Annuities, Retirement Services, or other related industry (health/financial services).5+ years of leadership experience in managing a 100+ contact center team and leads in a Shared Services organization, BPO or Insurance Industry.In depth knowledge of large-scale contact center operations, workforce management practices, and contact center tools.
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Customer Service Associate Manager
7 months ago
Muntinlupa, Philippines RecruiterPH Full timeJob Description: Meets required performance standards including but not limited to managing Service Level, Productivity, Efficiency, Quality, etc. Works closely with the Contact Center Lead, Global Process Owner, and Senior Leadership to determine program goals and initiatives. Seeks opportunities to increase customer satisfaction and deepen client...
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Customer Service Associate Manager
7 months ago
Muntinlupa, Philippines RecruiterPH Full timeJob Description: Meets required performance standards including but not limited to managing Service Level, Productivity, Efficiency, Quality, etc. Works closely with the Contact Center Lead, Global Process Owner, and Senior Leadership to determine program goals and initiatives. Seeks opportunities to increase customer satisfaction and deepen client...
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Customer Service Representative
1 month ago
Muntinlupa, Philippines Stackph Full timeThis Christmas Season! We Are Hiring for Customer Service Representative Position with 20k Signing Bonus!Start date: December 9, 11 & 18PHONE INTERVIEW | VIRTUAL PROCESS | OPEN FOR CAREER SHIFTERSPERKS & OFFERS:✔ 20k Sign On Bonus✔ Willing to work onsite✔ Up to Php 27,000 salary offer ✔ Monthly incentives, Leave Credits, HMO & Other Benefits!✔...
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Customer Service Supervisor
4 weeks ago
Muntinlupa, Philippines Sonak Corporation Full timeResponsibilities:A Customer Service Supervisor is responsible for overseeing the daily operations of the customer service team, ensuring that customers receive high-quality service, and managing team performance to meet organizational goals.Lead customer service team to deliver consistently high standards of customer support.Create and track overall...
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Customer Service Representative
1 month ago
Muntinlupa City, Philippines Stackph Full timeThis Christmas Season! We Are Hiring for Customer Service Representative Position with 20k Signing Bonus! Start date: December 9, 11 & 18 PHONE INTERVIEW | VIRTUAL PROCESS | OPEN FOR CAREER SHIFTERS PERKS & OFFERS: ✔ 20k Sign On Bonus ✔ Willing to work onsite ✔ Up to Php 27,000 salary offer ✔ Monthly incentives, Leave Credits, HMO & Other...
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Customer Service Representative
1 month ago
Muntinlupa City, Philippines Stackph Full timeThis Christmas Season! We Are Hiring for Customer Service Representative Position with 20k Signing Bonus! Start date: December 9, 11 & 18 PHONE INTERVIEW | VIRTUAL PROCESS | OPEN FOR CAREER SHIFTERS PERKS & OFFERS: ✔ 20k Sign On Bonus ✔ Willing to work onsite ✔ Up to Php 27,000 salary offer ✔ Monthly incentives, Leave Credits, HMO & Other...
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Senior Customer Service Associate
2 months ago
Pasay, Muntinlupa, Cebu, Philippines ACCPRO International Full timeOverviewWe are seeking highly motivated and skilled customer service representatives to join our team at ACCPRO International.SalaryThe estimated monthly salary for this role is PHP 25,000 - PHP 35,000 depending on experience and qualifications.Job DescriptionAs a customer service representative, you will be responsible for handling customer inquiries and...
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Service Delivery Manager
4 weeks ago
Muntinlupa, Philippines Hunter's Hub Incorporated Full timeJob Description RESPONSIBILITIES: • Monitor and Control the implementation and maintain framework of best of breed standards in Tech Services and IT Security on following topics but not limited to: o Catalog of services to describe the scope of ESSPI Infrastructure SLAs of the corresponding services with capacity of their follow-up Processes...
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Service Delivery Manager
7 days ago
Muntinlupa, Philippines Hunter's Hub Incorporated Full timeJob DescriptionRESPONSIBILITIES:• Monitor and Control the implementation and maintain framework of best of breedstandards in Tech Services and IT Security on following topics but not limited to:o Catalog of services to describe the scope of ESSPI Infrastructure SLAs ofthe corresponding services with capacity of their follow-up Processes withinESSPI and in...
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Customer Service Supervisor
4 weeks ago
Alabang Muntinlupa, Philippines Sonak Corporation Full timeResponsibilities: A Customer Service Supervisor is responsible for overseeing the daily operations of the customer service team, ensuring that customers receive high-quality service, and managing team performance to meet organizational goals. Lead customer service team to deliver consistently high standards of customer support. Create and track overall...
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Service Delivery Manager
4 weeks ago
Muntinlupa, Philippines Hunter's Hub Incorporated Full timeJob Description RESPONSIBILITIES: • Monitor and Control the implementation and maintain framework of best of breed standards in Tech Services and IT Security on following topics but not limited to: o Catalog of services to describe the scope of ESSPI Infrastructure SLAs of the corresponding services with capacity of their follow-up Processes...
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Customer Service Representative
4 months ago
Muntinlupa, Philippines Neksjob Corporation Full timeOur company is looking for particular position: CUSTOMER SERVICE REPRESENTATIVE!!!! Job Type: FULL- TIME Work Account: Travel ONSITE Open As our company continues to expand, we are in search of a Customer Service Representative QUALIFICATIONS: Atleast HS Graduate (Old curriculum)/ SHS Graduate 1 year CCE international accounts Can work onsite...
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Customer Service Supervisor
4 weeks ago
Alabang Muntinlupa, Philippines Sonak Corporation Full timeResponsibilities: A Customer Service Supervisor is responsible for overseeing the daily operations of the customer service team, ensuring that customers receive high-quality service, and managing team performance to meet organizational goals. Lead customer service team to deliver consistently high standards of customer support. Create and track overall...
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Customer Service Representative
4 months ago
Muntinlupa, Philippines Neksjob Corporation Full timeOur company is looking for particular position: CUSTOMER SERVICE REPRESENTATIVE!!!! Job Type: FULL- TIME Work Account: Travel ONSITE Open As our company continues to expand, we are in search of a Customer Service Representative QUALIFICATIONS: Atleast HS Graduate (Old curriculum)/ SHS Graduate 1 year CCE international accounts Can work onsite...
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Customer Service Representative
6 days ago
Muntinlupa, Philippines Gratitude Philippines Full timeJob Description Responsibilities: Handle complaints, provide appropriate solutions, and alternatives within the time limits. Manage large amounts of incoming calls. Follow communication procedures, guidelines, and policies. Resolve product or service problems by clarifying customers’ complaints. Select and explain the best solution to solve the...
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Customer Service Representative
2 months ago
Muntinlupa, Philippines Neksjob Corporation Full timeCustomer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings. Ensuring that consumers are satisfied with products or...
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Customer Service Representative
2 months ago
Muntinlupa, Philippines Neksjob Corporation Full timeCustomer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings. Ensuring that consumers are satisfied with products or...
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Customer Service Representative
2 months ago
Muntinlupa, Philippines Neksjob Corporation Full timeCustomer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings. Ensuring that consumers are satisfied with products or...
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Customer Service Representative
1 month ago
Muntinlupa, Philippines Steer Minds Co. Full timeLooking for a 1-day virtual process? We got you!!!We are hiring for CSR!!!Site: Northgate Alabang MuntinlupaStart Date:December ClassWhat we can offer:Up to PHP 27,000 Salary Package + 25k Sign on BonusHMO & IncentivesPaid Training and Career AdvancementPromotions and Leave CreditsQualifications:High School Graduate / SHS Graduate, College Level, College...
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Customer Service Representative
6 days ago
Muntinlupa, Philippines Gratitude Philippines Full timeJob Description Responsibilities: Handle complaints, provide appropriate solutions, and alternatives within the time limits. Manage large amounts of incoming calls. Follow communication procedures, guidelines, and policies. Resolve product or service problems by clarifying customers’ complaints. Select and explain the best solution to solve the...