Customer Service Associate Manager

6 months ago


Muntinlupa, Philippines RecruiterPH Full time

Job Description:

Meets required performance standards including but not limited to managing Service Level, Productivity, Efficiency, Quality, etc.
Works closely with the Contact Center Lead, Global Process Owner, and Senior Leadership to determine program goals and initiatives.
Seeks opportunities to increase customer satisfaction and deepen client relationships.
Takes ownership in resolving and managing end-customer issues and escalations.
Manages staff assignment based on business needs and unit capacity. This may include process migrations, hiring, infrastructure and Technology implementation.
Builds capacity through resource planning, cross training and managing operation within approved budget.
Leads, directs, evaluates, and develops internal resources to take key positions as Supervisors/Team Leaders through assisting in the execution of Career Development Plans.
Conceptualizes and implements internal rewards and recognition employee programs within the unit for retention and growth.
Communicates internal updates and builds synergies across different teams towards attaining a common objective.
Assists and provides guidance in hiring and screening of candidates.
Ensures readiness of Business Continuity Plan and leads implementation, if necessary.
Manages compliance to company policies and effects disciplinary measures on violations.

Job Qualifications:
College Graduate / Bachelors Degree
5+ years of relevant experience in Individual Life Insurance, Annuities, Retirement Services, or other related industry (health/financial services).
5+ years of leadership experience in managing a 100+ contact center team and leads in a Shared Services organization, BPO or Insurance Industry.
In depth knowledge of large-scale contact center operations, workforce management practices, and contact center tools.



  • Muntinlupa, Philippines RecruiterPH Full time

    Job Description:Meets required performance standards including but not limited to managing Service Level, Productivity, Efficiency, Quality, etc.Works closely with the Contact Center Lead, Global Process Owner, and Senior Leadership to determine program goals and initiatives.Seeks opportunities to increase customer satisfaction and deepen client...


  • Muntinlupa, Philippines RecruiterPH Full time

    Job Description: Meets required performance standards including but not limited to managing Service Level, Productivity, Efficiency, Quality, etc. Works closely with the Contact Center Lead, Global Process Owner, and Senior Leadership to determine program goals and initiatives. Seeks opportunities to increase customer satisfaction and deepen client...


  • Muntinlupa City, Philippines Gavin Ventures Inc. Full time

    Job Description: The Assistant Manager of Customer Support plays a pivotal role in ensuring the seamless delivery of customer service within the sports betting industry. Their primary objective is to assist the Manager in overseeing and optimizing all aspects of customer support operations. This includes setting and maintaining high standards of service,...


  • Muntinlupa City, Philippines Gavin Ventures Inc. Full time

    Job Description: The Assistant Manager of Customer Support plays a pivotal role in ensuring the seamless delivery of customer service within the sports betting industry. Their primary objective is to assist the Manager in overseeing and optimizing all aspects of customer support operations. This includes setting and maintaining high standards of service,...


  • Muntinlupa, Philippines Neksjob Corporation Full time

    Our company is looking for particular position: CUSTOMER SERVICE REPRESENTATIVE!!!! Job Type: FULL- TIME Work Account: TravelONSITE OpenAs our company continues to expand, we are in search of a Customer Service Representative QUALIFICATIONS: Atleast HS Graduate (Old curriculum)/ SHS Graduate 1 year CCE international accounts Can work onsite Am score:B2...


  • Muntinlupa, Philippines Neksjob Corporation Full time

    Our company is looking for particular position: CUSTOMER SERVICE REPRESENTATIVE!!!! Job Type: FULL- TIME Work Account: Travel ONSITE Open As our company continues to expand, we are in search of a Customer Service Representative QUALIFICATIONS: Atleast HS Graduate (Old curriculum)/ SHS Graduate 1 year CCE international accounts Can work onsite...


  • Muntinlupa, Philippines Neksjob Corporation Full time

    Our company is looking for particular position: CUSTOMER SERVICE REPRESENTATIVE!!!! Job Type: FULL- TIME Work Account: Travel ONSITE Open As our company continues to expand, we are in search of a Customer Service Representative QUALIFICATIONS: Atleast HS Graduate (Old curriculum)/ SHS Graduate 1 year CCE international accounts Can work onsite...


  • Muntinlupa, Philippines Neksjob Corporation Full time

    Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings. Ensuring that consumers are satisfied with products or...


  • Muntinlupa, Philippines Neksjob Corporation Full time

    Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings. Ensuring that consumers are satisfied with products or...


  • Muntinlupa, Philippines Neksjob Corporation Full time

    Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings. Ensuring that consumers are satisfied with products or...


  • Muntinlupa, Philippines GECO Philippines Full time

    Primary Technical abilities: • Breathe of experience in Infrastructure solutions: Datacenters, Clouds, Network, Security. • Depth of experience on at least one of the areas in Infrastructure solution • Project management skills • Experienced in managing or coordinating teams in a complex organization • Knowledgeable on Operations KPI – Ticket Mgt...


  • Muntinlupa, Philippines GECO Philippines Full time

    Primary Technical abilities: • Breathe of experience in Infrastructure solutions: Datacenters, Clouds, Network, Security. • Depth of experience on at least one of the areas in Infrastructure solution • Project management skills • Experienced in managing or coordinating teams in a complex organization • Knowledgeable on Operations KPI –...


  • Muntinlupa, Philippines GECO Philippines Full time

    Primary Technical abilities: • Breathe of experience in Infrastructure solutions: Datacenters, Clouds, Network, Security. • Depth of experience on at least one of the areas in Infrastructure solution • Project management skills • Experienced in managing or coordinating teams in a complex organization • Knowledgeable on Operations KPI –...


  • Muntinlupa, Philippines J-K Network Services Full time

    COMPANY PROFILE: This company is a Travel Management Solution Company. With nearly 30 years of experience, they are among the biggest travel management firms in the Philippines. They also aim to build positive relationships with all foreign visitors/clients. Position: Corporate Travel Associate Company Industry: Travel Management Solution Company Work...


  • Muntinlupa, Philippines ACCPRO International Full time

    ■ FOR MASS HIRING ■JOB TITLE: CUSTOMER SERVICE REPRESENTATIVES (CSR)** JOB REQUIREMENTS: (FOR MOA PASAY & NORTHGATE ALABANG SITE)☆ COLLEGE LEVEL OR 2 YEARS COLLEGE GRADUATE☆ WITH GOOD COMMUNICATION SKILLS☆ WITH AT LEAST 1 YEAR BPO EXPERIENCE☆ WILLING TO WORK ON-SITE** JOB REQUIREMENTS: (FOR CEBU SITE)☆ COLLEGE GRADUATE ☆ WITH EXCELLENT...


  • Muntinlupa, Philippines J-K Network Services Full time

    COMPANY PROFILE: This company is a Travel Management Solution Company. With nearly 30 years of experience, they are among the biggest travel management firms in the Philippines. They also aim to build positive relationships with all foreign visitors/clients. Position: Corporate Travel Associate Company Industry: Travel Management Solution Company Work...


  • Muntinlupa, Philippines Jocsoncollege Full time

    Customer Service Representative (Northgate Alabang) - 50130 at Sagility Job Details Location: National Capital Region (NCR), Muntinlupa City No experience required. Salary Undisclosed. Full Time. 103 openings. Requirements Candidate must possess at least a Bachelor's/College Degree or some college (but did not graduate) in any course. Fresh...


  • Muntinlupa, Philippines Manpower Core Group Inc. Full time

    A highly personable individual to manage & wow all existing clients. Meet, greet, and provide best in class customer engagement to clients. Optimize existing client base relationships & assist sales team with their cross-selling initiatives. Experienced in stake holder mgt, including Director / VP level and senior HR execs. Required experience of...


  • Muntinlupa, Philippines Cobden&Carter Full time

    Urgent Hiring! Customer Service RepresentativesLocation: Northgate, Alabang Qualifications:- With or without experience- at least HS / SHS Graduate - Good communication skills- Amenable to work onsite, shifting schedulesWant to know more about this opportunity?APPLY NOW!


  • Muntinlupa, Philippines Cobden&Carter Full time

    Urgent Hiring! Customer Service Representatives Location: Northgate, Alabang Qualifications: - With or without experience - at least HS / SHS Graduate - Good communication skills - Amenable to work onsite, shifting schedules Want to know more about this opportunity? APPLY NOW!