E-Commerce/NON-VOICE - Hiring Customer service

5 days ago

Taguig, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

About the role

Talent Outsourcing Channel Solutions is seeking an experienced Ecommerce Account - Non Voice to join our team in Taguig City, Metro Manila. This is a full-time position where you will be responsible for providing exceptional customer service to our ecommerce clients.

What you'll be doing
Handling customer inquiries, issues and requests via email, chat and other non-voice channels
Providing prompt, professional and courteous service to ensure customer satisfaction
Documenting customer interactions and maintaining accurate records
Troubleshooting and resolving customer queries in a timely manner
Identifying opportunities to improve customer experience and processes
Collaborating with cross-functional teams to address customer needs

What we're looking for
At least College grad - no experience required, good communication skills in a customer service or ecommerce support role
Strong written communication and problem-solving skills
Excellent time management and multitasking abilities
Proficiency in using customer service tools and software
Familiarity with ecommerce platforms and processes
Passionate about delivering exceptional customer experiences

What we offer
At Talent Outsourcing Channel Solutions, we are committed to providing a supportive and rewarding work environment. Some of the key benefits include:

Competitive salary and performance-based bonuses
Comprehensive health and wellness benefits
Opportunities for career growth and development
Collaborative and inclusive team culture
Modern, comfortable work facilities

About us

Talent Outsourcing Channel Solutions is a leading provider of outsourced customer service solutions. We partner with businesses across various industries to deliver high-quality, cost-effective support to their customers. Our team of dedicated professionals is committed to exceeding client expectations and driving customer satisfaction.

Apply now

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