Onboarding Specialist

Are you driven, results-oriented and a team player?

With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses.At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.

If this is a journey you’d like to embark on, keep reading

Are you passionate about transforming the way businesses operate? At StoreHub, we’re looking for an energetic Onboarding Specialist to help new retailers and restaurateurs seamlessly integrate our powerful tools into their daily operations. You’ll be at the forefront, ensuring each client starts off on the right foot with our technology

What you will do:

• Merchant Onboarding Training Delivery : Conduct virtual or in-person training sessions, teaching merchants how to use StoreHub’s POS software and hardware effectively. Customize training approaches based on the needs and technical abilities of each merchant.
• Technical Support : Assist merchants in troubleshooting any issues during setup and provide clear, step-by-step solutions.
• Customer Relationship Building : Serve as the key point of contact during onboarding, building strong relationships with merchants and ensuring a smooth, stress-free experience.
• Documentation & Follow-Up : Accurately document all training sessions, feedback, and progress in the CRM system (Salesforce). Conduct follow-up calls to ensure merchants are fully set up and answer any post-training questions.
• Upselling Services : Upsell additional services such as BIR Registration and Product Setup.
• Project Management : Manage your onboarding schedule effectively, ensuring training is completed on time and that merchants meet their go-live dates.
• Continuous Improvement : Provide feedback on the onboarding process and collaborate with internal teams to improve training materials and the overall onboarding experience.

What you'll need to have:

• Proven experience in customer service, technical support, or training, preferably in a SaaS or technology environment.
• Familiarity with POS systems, software, or retail technology is a strong advantage.
• Excellent communication and presentation skills, able to explain technical concepts clearly to non-technical users.
• Strong organizational skills, with the ability to manage multiple onboarding projects simultaneously.
• Tech-savvy and able to troubleshoot technical issues with ease.
• Ability to work independently and collaborate with cross-functional teams.
• Enthusiasm for helping small businesses grow through technology.
• Experience with CRM software (Salesforce) and other customer support tools is a plus.

What makes working at StoreHub awesome (and refreshing):

Our people - for real StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning.

Culture of Candour. We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home.

Cutting edge tools. If something can be automated, we'll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters.

Impact not just effort. We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours.

CHANGE. Our core values are super important to us. The more you resonate with them, the more you'll find yourself a good fit.

• Communicate for Clarity
• Humble and Hungry
• Authentic but not an *sshole
• Nimble and Quick
• Growth Mindset
• Efficiency and Excellence

We do have all the other cool perks too:

• Apple MacBooks for everyone to help you do your best work
• Comprehensive healthcare benefitswith our HMO Plan
• Career development and mentorship
• Cutting edge tools. You will be introduced to over 20 different tools we use that support basic tasks, so that we can focus our minds on the kind of work that matters.

We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.