Customer Onboarding Specialist

4 days ago

Manila, Philippines RELX Full time

The Onboarding Specialist will be required to utilize skills from training, education, experience, or certifications to fulfil their daily responsibilities. Responsibilities Exhibit a passion to deliver superior client services by going above and beyond; doing whatever it takes to ensure each client contact is a positive experience with LexisNexis Manage and coordinate new customer onboarding activities and act as the primary contact for all issues and opportunities related to the customer during the onboarding process Diagnose and resolve problems utilizing department tools, resources, business judgment and expertise - resulting in increased customer confidence in LexisNexis as their service provider Initiate the escalation process for unresolved customer problems Create onboarding documents and self-service training materials for customers Act as positive role model by demonstrating continuous performance improvement, solid business skills and support of department/company objectives Promote excellence through high individual productivity, accuracy, and thoroughness- look for ways to improve and promote quality Work effectively in a team environment by balancing team and individual responsibilities; Contribute to building a positive team spirit; proactively look for and act on opportunities to assist the team Qualifications: Bachelor’s degree holder or at least completed 2 years in college with no back subjects. At least 2 years of BPO exp A great attitude and professional disposition with demonstrated oral and written communication skills. Strong detail orientation and ability to follow defined processes Self-motivated with solid time-management skills to completed required tasks. Ability to use Microsoft Office applications (including Word, Excel, PowerPoint, and Outlook). Experience with CRM systems a plus. Previous experience in a telephonic or customer facing position is preferred. Keen problem solving and a commitment to providing resolution to customer issues on the first pass. Dedication to meeting the expectations and requirements of customers and ability to gain the trust and respect of the customer. Highly motivated to work as a team player and perform as an individual contributor. Experience working in a highly complex matrixed corporate environment is preferred. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. #J-18808-Ljbffr

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