Onboarding Specialist

About Us

We're a fast-growing company that researches online casino promotions and develops strategies our customers can follow to maximize their profit. Founded in 2016 by an Oxford University alumnus, our methods have gained media recognition for turning the tables in favor of the player. We operate as a lean, high-performance team with a strong presence in the Philippines and beyond.

The Role

This is not your typical support role. We're looking for a smart generalist who thrives on solving problems, improving systems, and delivering an exceptional customer and talent onboarding experience.

This role is designed for someone who thrives in fast-paced startup environments, enjoys working with international customers (primarily US-based), and wants to help scale customer and talent success through strategic onboarding, proactive engagement, and process optimization.

Whether your background is in customer service, customer success, or talent acquisition/recruitment, this role could be a great fit. The skills developed in those areas—relationship management, onboarding, communication, and process ownership—are highly transferable and will enable you to succeed here.

You'll be at the frontline of customer relationships while also shaping how our operations grow—balancing hands-on support with strategic thinking.

What You'll Do

• Customer Success & Growth: Partner with customers to ensure they achieve measurable outcomes and long-term success with our platform.
• Strategic Onboarding: Lead onboarding programs that set customers up for growth and adoption.
• Proactive Engagement: Anticipate challenges, identify opportunities, and act before roadblocks arise to keep customers on track.
• Process Ownership: Improve and design customer workflows, SOPs, and best practices to scale operations.
• Cross-functional Collaboration: Partner with Product, Sales, and various departments to bring customer insights into strategic decisions.

Qualifications

• Experience: 2–3 years in customer success, customer service, account management, startup operations, or talent acquisition/recruitment. SaaS or high-growth tech experience preferred.
• Onboarding & Relationship Management: Proven ability to guide customers, clients, or candidates through structured processes while building strong relationships.
• Analytical & Problem-Solving: Strong critical thinking; comfortable making data-driven decisions and improving workflows.
• Excellent Communicator: Able to engage international clients (US/Global) with professionalism and clarity.
• Ownership & Autonomy: Thrives in a remote, startup environment with minimal supervision and high accountability.
• Continuous Improver: Detail-oriented with a drive for excellence and a passion for refining processes at scale.

Who Should Apply

• You've worked with international teams (US or global), preferably at a startup, SaaS company, or high-growth tech firm.
• You thrive in fast-paced, ambiguous environments and can independently drive projects forward.
• You're motivated by impact and growth, not just handling tickets.
• You want to be part of a global team shaping customer experience at scale.

Why Join Us?

• Competitive salary + 13th month pay that reflects your skills and experience.
• Performance-based bonuses tied directly to the value you drive, providing direct rewards for your contributions.
• Growth environment where you'll work on meaningful problems with autonomy and impact.
• Remote-first, global team: Join a close-knit, international team known for its exceptional employee retention. Our team already includes a handful of highly valued members in the Philippines who you will work alongside.