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Metro Manila Philippines Buscojobs Full time

Technical Support – Mandarin Global Service Desk

Posted 1 day ago • Job Description

The Purpose Driven Career Objectives of a Bilingual Global Service Desk (Mandarin)

Work for one of the world's largest providers of outsourced (OSAT) semiconductor packaging, design, and test services. As a part of the team, you will be responsible for incoming requests for IT support and resolving software, application, network, account-related issues with computers. You will ensure user queries or issues are captured, validated, and triaged for further processing. You will be responsible for analyzing incident tickets and requests from customers or end-user, recommending solutions, and escalating to the technical system owner. You will also ensure that ticket closure is within defined service levels. Make sure to communicate to users through different contact types such as email, phone, and chat. Lastly, you will receive English calls on global service desk hotline available to various Amkor locations in United States, Europe, and the Asia Pacific.

Work information

  • Monday to Friday
  • 7AM-4PM
  • HMO upon hire

Your Success Profile includes:

  • Proficiency in Mandarin language (both written and verbal)
  • 2 years of related work experience
  • Practice ITIL method and processes
  • With knowledge in ServiceNow or equivalent system
  • Good presentation, and technical computer skills
  • Analytical and proficient in Incident triage
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