Sales Support

2 weeks ago

Manila, Philippines Cooee Inc Full time

DAYSHIFT | Fulltime | Makati (Hybrid)

About the Role
We have partnered with a company with a vision to provide businesses, organizations and individuals Australia-wide with competitively priced high-quality office furniture and interior solutions.
This is a non-sales, non-commission role focused on assisting clients and supporting the sales and operations process — not on hitting sales targets or closing deals.
Your job is to coordinate and support — handling client inquiries, preparing quotations, processing orders, and working with internal teams to ensure that everything runs smoothly from inquiry to delivery. The role is highly collaborative and detail-oriented, requiring accuracy, adaptability, and excellent communication skills.

Why Cooee
Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do To be a part of transformation one person, one community, one business at a time.
We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision to transform through connection. We believe this is where the strength of Cooee and our partnerships lie in having clarity and conviction in purpose.

What you’ll be working on
Assist customers through live chat and inbound calls by answering product inquiries, providing details, and guiding them through the order process.
Prepare quotations and proposals based on client needs and requests.
Process and track orders in the system, ensuring accuracy and timely updates.
Coordinate with suppliers, contractors, and internal teams to follow up on order status and address any fulfillment issues.
Support senior project managers by preparing documentation for larger commercial projects.
Maintain accurate records in CRM and order management tools.
Deliver a responsive and positive customer experience by ensuring communication is clear, professional, and proactive.
What we’re looking for
At least 1 year of experience in customer service, sales support, or order processing preferred.
Fresh graduates with strong communication skills and willingness to learn are welcome to apply.
Excellent English communication skills (written and spoken) and confidence in dealing with international clients.
Adaptable, detail-oriented, and organized — able to manage multiple requests in a fast-paced environment.
Familiarity with CRM or e-commerce platforms (e.g., Shopify) is an advantage, but training will be provided.
Proficiency in Microsoft Word & Excel.

Work Setup: Hybrid - 2nd Floor, Vicente Madrigal Building - 6793 Ayala Avenue, Makati City

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